Shipment Lacks Input for Dimensions
Shipments requiring Canadian postage need to include dimensions even when the weight is under 1 lb or Chit Chats Canadian and International Service postage options will not be available. The max weight for Canadian shipments is 30 kg (based on actual weight or dimensional weight, whichever is greater).
One of the Dimensions is Too Large
Make sure the weight and dimensions of your shipment are within the limits for the carrier. Additionally, some carriers expect dimension information to be input in a certain way. For example, our Chit Chats Canada Tracked service expects length to be the greatest entered dimension. If you are not seeing rates, this may require some changes to the order in which you entered your shipment's dimensions.
Ex. A shipment with length x width x depth = 4 x 4 x 72 may need to be represented as 72 x 4 x 4.
An Unsupported Service was Selected
Additional services such as a Media Mail rate or Signature Confirmation are not currently available for our Chit Chats Canada Tracked service. Selecting these services will remove the Chit Chats Canada Tracked service from your postage options.