Depending on the type of return you have, there may be slight differences in tracking the status of your return.
- Undeliverable shipments are returned to sender and can generally be tracked using the original tracking number of the shipment.
- Customer returns typically involve new postage and a new tracking number. As a result, tracking will not be available in your Chit Chats account. We currently do not offer the option to create return postage labels.
If you use Chit Chats' U.S. return address for your customer returns, please have your customers include your Chit Chats account name AND your client ID on the postage label. We will be unable to process any returns that cannot be associated with your account. You can find your client ID in your Settings > Account > Client ID. Please note that the use of our U.S. return address for the purpose of importation is not permitted. Only returns originally shipped through Chit Chats will be managed and processed.
If you experience difficulties with tracking your return, we encourage you to go directly to the carrier for updates.
If you would like more information on a shipment that was successfully returned to a Chit Chats branch, please contact us with your account name or ID and the shipment ID or tracking number for the original delivery. Our team will respond within 2 business days.