All eligible postage purchased on the Chit Chats platform is by default, opted into a maximum of $100 USD loss or damage coverage starting at $0.35 CAD.*

How much does Chit Chats Insurance cost

Chit Chats Insurance protects your shipments for 75-90% cheaper than other insurance providers. While most carrier insurance offers base coverage of $100, Chit Chats Insurance allows you to insure higher value shipments. 

Chit Chats Insurance is calculated based on the insurable value of your shipment. Two factors determine the insurable value:

Chit Chats Insurance costs just $0.35 CAD for insurable values up to $100 USD. If the insurable value of the shipment is greater than this amount, additional coverage is available for $0.70 CAD per each additional $100 USD (or part thereof). Insurance is not charged tax.

For example, a USPS shipment with a declared retail value of $90 USD and postage cost of $20 USD, would have an insurable value of $110 USD. The cost of the insurance would then be $1.05 CAD ($0.35 for the first $100 of insurable value plus $0.70 for the remainder of the insurable value).

The maximum insurable value for Chit Chats Insurance depends on the service used:

  • $800 USD for shipments sent via the U.S. (e.g. USPS, UPS MI & Asendia)**
  • $2,500 CAD for Chit Chats Canada Tracked shipments

What Chit Chats Insurance covers

If you purchase Chit Chats Insurance for your eligible shipments, they are insured during the entire transit. This means your shipments are covered from the time Chit Chats receives them and hands off to the carrier until delivery to your recipient. Chit Chats Insurance provides coverage for loss or damage to your shipments throughout this time. 

Since delivery estimates are not guaranteed, shipments that have exceeded the expected transit time are not covered by Chit Chats Insurance. 

Important: Your shipments must be received by Chit Chats (i.e. via scan) in order to be covered by Chit Chats Insurance.

Loss or non-delivery

Shipments that are deemed lost in transit are covered by Chit Chats Insurance. Shipments that are delayed but still in transit, are generally not considered lost. You may be required to provide proof of non-receipt from your customer when filing a claim for loss. For most approved claims, the insured value will be offered for reimbursement.


Shipments damaged during transit are covered by Chit Chats Insurance. You may be required to provide pictures of the shipment and its contents when filing an insurance claim for damage. Typically, the reimbursement for a damage claim will include only the declared retail value of the shipment contents.

Claims for Chit Chats Insurance do not offer coverage for handling or insurance fees. For the full terms and conditions of Chit Chats Insurance coverage, please see our insurer’s coverage rules.

*Insurance is not charged tax.
**Some services may only be available for grandfathered accounts. 

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