There are three options for getting your undeliverables and customer returns back to you.*

Pick up at branch

Please note that this option is unavailable for clients in the Atlantic region.

Returns are billed once processed at the Chit Chats hub for your region. Shipments are then held at your selected branch for 30 business days. We will dispose of any shipments that are not claimed within this time. Your account will still be charged for the return.  We will contact you once a return is available for pick up at your preferred branch.

Mail back to me

Shipments will be mailed to the address on your profile. Postage costs and return fees will be deducted directly from your account. We will contact you prior to mailing your returns to you.

Send with my pickups

Please note that this option is unavailable for clients in the Alberta and BC regions.

Available only for clients who have regular scheduled pickups. Shipments are dropped off by our drivers upon pickup or supply drop-off and return fees are charged to your account. We will contact you once a return is available to be sent with your next scheduled pickup

To indicate which of the above returns methods you prefer, you will need to follow the steps to setting up your Chit Chats returns account. Once you submit your returns account application, these settings will be fixed. To make any changes, please contact returns@chitchats.com with your client ID and your request.

*Please note that the use of our U.S. return address for the purpose of importation is not permitted. Only returns originally shipped through Chit Chats will be managed and processed.

All returned shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

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