After creating and purchasing postage for your shipments, your next step is to get them to your nearest Chit Chats location. Shipments can be dropped off at a branch or drop spot for processing, however mailing-in or scheduling a third party courier pickup are great alternatives if you are located outside of our service area or unable to get to one of our locations. 

How to get an estimate for a pickup

To get an estimate for a courier pickup click on 'Third Party Courier Pickups' (left sidebar), then 'Schedule Courier Pickup'. Here you will be asked to confirm a few details about the pickup. Enter in all the corresponding details for the:

  1. Pickup address
  2. Pickup date
  3. Consolidated package details
  4. Then click 'Save and Refresh Rates'

The rates will be provided based on the consolidated package details along with the estimated delivery date to Chit Chats. 

Scheduling a Pickup

To begin scheduling your pickup, login to your account and click on ‘Third Party Courier Pickups’ (left sidebar), then ‘Schedule Courier Pickup’. Here you will be asked to confirm a few details about the pickup.

Pickup Address

This is the pickup point for the courier. By default, this will be the address saved in your Chit Chats account. If you would prefer to use another address for the pickup, you can update this information by clicking on ‘Edit Address’.

If you have any special instructions for the pickup driver, please include this information in the pickup address notes. Ex. “Outside on porch.”, “Please ring the back door.” If you would like to request that the driver call or buzz upon arrival, please be sure to include your buzzer number in the special instructions. If there is no room in the instructions, please include the buzzer number on the second address line.

If you are not able to be at your location when you receive your pickup, you may choose to leave your shipments somewhere accessible to the pickup driver at your own risk. Please leave the driver clear instructions on how to access the shipments that need to be picked up. Chit Chats will not be held liable for any shipments left unattended.

For example:

  • Pick up at back deck under the stairs
  • Left package behind the garage, beside the chairs
  • Buzz code #12345 ask for Stephen Smith

Delivery Address

Your consolidated packages will be delivered to a Chit Chats branch for processing. This address cannot be altered and will be determined by your Chit Chats region.

  • AB - Calgary
  • AC - Halifax
  • BC - Richmond
  • ON - Pickering
  • QC - Montreal

Pickup Date

This is where you can select the date you would like to schedule a pickup for. Available dates will be displayed in the drop-down menu. At this time, third party courier pickups are not available on weekends. Requesting a same-day pickup will only be available if scheduled before 12:00 p.m. local time. 

Important: Only one pickup may be scheduled per day however, you may include multiple consolidated packages in one scheduled pickup. Same-day pickups are available in most metropolitan areas if scheduled before 12:00 p.m. but they are not guaranteed.

Consolidated Package Details

In order to schedule your pickup, you will need to enter the size and weight of your consolidated package(s). If you would like to include additional packages in your pickup, click on ‘Add another piece’ to enter the details for these pieces as well. 

It is best to consolidate your shipments in strong and secure packaging like a box to keep your packages protected.

Confirming Your Pickup

Once you have finished entering the details for each package, you can save your progress and refresh rates for your pickup. Here you will also find a quick summary including:

  • The scheduled date of the pickup
  • The estimated delivery date of the pickup
  • The total cost of the pickup*

Please take a moment to confirm these details before clicking Pay and print labels as this action will charge your account for the pickup. If you wish to complete your pickup request at another time, your progress will be saved until you are ready to continue. 

After paying, you will be able to print pickup labels from the third party courier and review all of the details for your pickup. You will also receive an email confirming your request. Make sure that you’ve labelled and prepared your consolidated packages ahead of your pickup. 

*Rates are based on the greater of actual weight or dimensional weight.

Cancelling a Pickup

To cancel a scheduled pickup, click the ‘Cancel Scheduled Pickup’ button found on the pickup details page. Important! You will only be able to cancel a pickup up to 1 hour after you have scheduled it.

After cancelling a pickup, the fees will be immediately refunded to your account. You will also receive an email confirming the cancellation. The status of your pickups can be viewed from the main page at any time.

For more information on our Third Party Courier Pickup service, please see our frequently asked questions.

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