Currently our pickup service is at full capacity and we are not accepting new additions to our routes at this time. If you are located outside of our service area or in an area with no Chit Chats, we recommend scheduling a third party courier pickup.

If you are a new Chit Chats pickup client, there are a few things you should know before your first pickup. Here are some guidelines to help make sure that your pickup runs smoothly every time.

Prepare all shipments well before your pickup 

Our pickups operate on a tight schedule in order to process your shipments on time. Our drivers have a limited amount of time allocated for each scheduled pickup and will not wait for shipments to be prepared.

Before your pickup, your shipments must be ready and accurately entered in your Chit Chats account (i.e. shipment descriptions, weight, dimensions, etc.). Make sure that items are well-packaged for transit and that postage labels and invoices are properly attached to your shipment. 

Supplies requests can be made based on your region:

Atlantic clients: Once your shipments have been prepared, don’t forget to log your pickup on our Atlantic portal.

Batch your shipments

Ensure that your shipments are batched and that batch and manifest information is accurate. Your batch label must be printed and ready to be handed to the driver upon their arrival.

If you would like to use USPS mailbags for your shipments, please make a request directly with your driver. We will arrange for mailbags to be dropped off with your next pickup.

Sort your shipments

Canada, International and U.S. bound shipments must be sorted separately. Please make sure they are grouped for your pickup driver and can be easily identified. You can make a request for extra USPS mailbags for sorting directly with your driver.

For Ontario clients, please use onpickups@chitchats.com for any inquiries regarding your pickup. For BC clients, please use bcpickups@chitchats.com. For all other regions, please contact support@chitchats.com

Cancellations

If you have any changes to your regularly scheduled pickup please ensure they are submitted no later than 5:00 p.m. the day before your scheduled pickup. We plan our pickups in advance and need time to accommodate changes. Any pickups cancelled after 5:00 p.m. the day before your scheduled pickup will incur a $25 cancellation fee.

Please note that you can find all pickup fees on your monthly statement in your transactions.

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