We’ve partnered with Asendia to give you more options when shipping to key international destinations. Asendia International Priority Tracked boasts full tracking at economical prices for your international shipping. Packages are expedited within the U.S. before getting your shipment safely in the hands of local carriers who handle the delivery to your customers.
TABLE OF CONTENTS
Service Features
Your shipments will benefit from all of these great features with Chit Chats International Tracked:
| Features | Fully Tracked | Delivery in 4-22 Business Days | Chit Chats Insurance Available |
| Special Features | Delivery Confirmation* |
*Delivery confirmation varies by country.
Check out our shipping calculator to get a quote for your shipment.
Eligibility
Chit Chats International Tracked is designed for shipments weighing less than 30 kilograms. The maximum dimensions for this service can vary by country but typically:
- Length + width + height (L + W +H) must be less than 900 mm and:
- L less than or equal to 27 in, H & W less than or equal to 15 in
- Or, L less than or equal to 42.5 in, H & W less than or equal to 4 in
For customs purposes, we classify all Asendia shipments as merchandise. If you wish to send a gift overseas, choose from one of our USPS International postage offerings.
There is a maximum retail value for any shipments subject to value added tax (VAT) which may limit your postage options. Retail values must be within:
- $220 CAD for UK addresses
- $215 CAD for EU addresses
Shipping to Australia: If you shipment exceeds $1000 AUD it may require formal customs clearance and be subject to additional fees. Learn more about international customs requirements.
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. All shipments must comply with TSA safety requirements. Please refer to our partner carrier’s restrictions for more information.
To help get your packages delivered to your customers, recipient phone numbers are required when shipping internationally.
Local delivery partners want to ensure that your customers receive their packages in a timely manner. There are times when they will attempt to reach out to the recipient to schedule delivery.
Buying Postage
There are two ways to buy Asendia International Priority Tracked for your shipments:
- “Create a Shipment” one at a time in your account
- Import multiple shipments via a connected store, the Chit Chats CSV or API
Helpful notes for buying postage:
- Address fields have a maximum limit of 30 characters.
- Asendia is compatible with all package types.
- International customs requires descriptive product details with quantities for each item in your shipment.
1. Create a Shipment
When entering the recipient details for your shipment, we’ll ask you to include a phone number for your customer before you proceed to the next step.
Know before your ship! Remember to research the requirements of the destination country as some countries require additional customs information (i.e. tax identification number).
At the Postage step, select Asendia from the list of postage options.
2. Shipment Import
If you import shipments from your store, save time by updating your shipping presets. If you import your shipments with a CSV or API connection, you’ll need to use the following inputs for the importer:
- phone: your customer’s phone number
- package_type: all are accepted (letter, envelope, thick_envelope, parcel)
- postage_type: asendia_priority_tracked
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details for insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
Once your shipments are ready to get to a Chit Chats, you’ll want to take a moment to get organized and sort them with any of our other International postage types:
- Chit Chats International Tracked
- USPS International First Class Package Service
- USPS International Priority Mail Service
Batching is the way to go when you have a lot of shipments to send. Stay organized and receive simultaneous acceptance scans on your tracking when you use a batch label.
After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Although full tracking is included with your postage, international shipments will typically experience a gap in tracking when travelling overseas and clearing customs in the destination country. Learn how to track your shipments here.
Frequently Asked Questions (FAQ)
Which countries can I ship to with Asendia?
Asendia is available for a number of countries across the globe. Find a complete list of countries that ship with Asendia.
Learn more about formatting your international delivery addresses.
What customs information do I need to provide for my shipments?
A smooth trip through international customs with Asendia is as simple as providing descriptive product details with quantities for each item in your shipment.
A CN-22 customs document is attached to some of your postage labels and should be included with your shipment. Customs will receive this information electronically to prepare your shipment for smooth processing
If you’ve collected the applicable duties and taxes from your customer at the point of sale, we recommend using our Delivery Duties Paid (DDP) postage option with Chit Chats International Tracked to speed up processing.
Is signature confirmation available?
No, signature confirmation service is not available for Asendia International Priority Tracked postage.
Can I send gifts with Asendia?
No, this service is designed for you to send your goods to your customers abroad. For customs purposes, all Asendia shipments are deemed merchandise. To send a gift overseas, choose one of our USPS International postage offerings.
If my shipment is undeliverable, will it be returned?
Asendia International Priority Tracked does not include a return service. Any undeliverable shipments will not be returned and will be disposed of in the destination country. If you require a return service, we recommend using one of our USPS International postage options. Return postage and processing fees may apply.
Can I refund unused postage?
Yes, if you change your mind or your customer cancels an order you can request a refund for the unused postage label. Your refund will be processed immediately.
Have feedback for us on this service? Share it with our support team.