Starting March 1, 2023, packages sent to countries that follow European Union (EU) customs rules will need more-detailed content descriptions for customs forms. Read our latest blog to learn what you need to do. 

Interested in shipping internationally with full tracking? Learn about our partner carrier Asendia which provides another option when shipping worldwide.

How it works

Asendia expedites international packages within the U.S. and has partnered with local carriers in the destination country for the final mile delivery to your customer. By tapping into their vast international network the results are quick and reliable. 

Asendia International Priority Tracked accommodates shipments up to 30 kgs for most of the countries it services.

Important! Due to the transportation methods of this carrier, there are strict limitations on what can be shipped. To ship with Asendia, your shipments must be TSA-compliant. Please familiarize yourself with the restrictions specific to this carrier before shipping.

Why consider Asendia for your shipments?

You require tracking for your international shipments

All Asendia International Priority Tracked shipments include full tracking with delivery confirmation for your recipients.* Tracking updates can be found directly in your Chit Chats account or by using the carrier tracking number on Asendia's tracking page. Tracking is provided by the partner carrier and there is usually a gap between the last tracking update in the U.S. to when the package is inducted in the destination country. This is because the package is processed with the local postal authority in the destination country.

You want to insure your international shipments

This service is eligible for full coverage insurance available through our platform. Adding insurance to your Asendia shipments is quick and easy.

You want to avoid high international shipping costs

Asendia offers postage rates that are cheaper than shipping with USPS or Canada Post.

Purchasing Asendia Postage

To gain access to Asendia postage, create a shipment as you normally would. If creating shipments manually, rates for Asendia International Priority Tracked will appear on the Postage step for eligible international addresses.

If importing your shipments or using our API, make sure you indicate asendia_priority_tracked in the postage_type field. 


Return service for Asendia shipments was discontinued as of Dec 31, 2021. If you wish to receive international returns, we recommend using one of our USPS International postage types. Return postage and processing fees may apply.

Please note that the address fields for Asendia shipments have a maximum limit of 30 characters each. 

Some countries may require additional customs information such as a tax identification number. It is your responsibility to research the requirements of the destination country before you ship.

All Asendia shipments will default to the 'Merchandise' package_contents type, regardless of the selection indicated. This information is used in international customs declarations. As a result Asendia International Priority Tracked postage is not available for gifts. If you wish to send a gift to an international recipient, we recommend using one of our other international postage options.

Getting your shipments to us

As with all of the shipment types we accept, your Asendia packages must be sorted separately from other carriers. We want to ensure your shipment is sorted correctly to avoid potential delays. We cannot be responsible for any shipments that are brought to us unsorted.

If you batch your shipments please note that while multiple carriers may exist within the same batch, shipments must be sorted physically.

*The availability of delivery confirmation may vary by country. The carrier in the destination country may contact you via email to confirm details required for the delivery of your shipment. Shipments may be subject to inspection by international customs authorities. Shipments to Australia that exceed $1000 AUD may require formal customs clearance which is subject to additional fees.