Looking to expand your business into the United States? Chit Chats U.S. Tracked is your answer to reach U.S. customers for less. This postage option uses our partnership with the U.S. Postal Service to quickly and safely deliver shipments to your customers.
TABLE OF CONTENTS
Service Features
By choosing Chit Chats U.S. Tracked for your shipments, your postage has you covered with the following features:
| Features | Fully Tracked | Delivery in 3-6 Business Days | Chit Chats Insurance Available | Return Service |
| Special Features | Delivery Confirmation | Signature Confirmation | U.S. Return Address | Chit Chats Return Labels |
Check out our shipping calculator to get a quote for your shipment.
Eligibility
Before you get shipping, let’s find out if Chit Chats U.S. Tracked is the best fit for your shipments.
Chit Chats U.S. Tracked is designed for shipments weighing up to 70 pounds. Please note the maximum dimensions for this service to avoid surcharges for oversized shipments.
- Length + 2 x (Width + Height) less than 108 inches
- Dimensions cannot exceed 18 inches for thick envelopes weighing more than one pound.
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. Please refer to our partner carrier’s restrictions for more information.
Buying Postage
There are two ways to buy Chit Chats U.S. Tracked postage for your shipments:
- “Create a Shipment” one at a time in your account
- Import multiple shipments via a connected store, the Chit Chats CSV or API
Thick envelopes and parcels are both compatible package types. You'll need to select one of these to receive a Chit Chats U.S. Tracked postage rate. Dimensions are required for your shipments weighing more than one pound.
If you create shipments one at a time you'll select the package type under the Package step.
If you import shipments from your store, save time by updating your shipping presets. When you import your shipments with a CSV or API connection, use the following inputs:
- package_type: thick_envelope, parcel
- postage_type: chit_chats_us_tracked
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details for returns and insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
Once your shipments are ready to get to a Chit Chats, you’ll want to take a moment to get organized and sort them apart from your Canadian and international shipments.
Batching is the way to go when you have a lot of shipments to send. Stay organized and receive simultaneous acceptance scans on your tracking when you use a batch label.
After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Learn how to track your shipments here.
Frequently Asked Questions (FAQ)
Which currency are my postage fees displayed in?
All of our low-cost U.S. Tracked postage is displayed in Canadian dollars (CAD).
Where can I ship with Chit Chats U.S. Tracked?
You can ship to addresses in all 50 states including PO boxes and apartment addresses. Military addresses (i.e. APO, FPO, DPO) are also covered by Chit Chats U.S. Tracked.
Is signature confirmation available?
Yes, signature confirmation is available for an additional fee for most destinations offered with Chit Chats U.S. Tracked.
Can I send letters with Chit Chats U.S. Tracked?
This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see U.S. Tracked in your postage options. We recommend giving the USPS First Class Mail and Oversized Letter services a try as they are ideal for U.S. letters and lightweight shipments.
Can I refund unused postage?
Yes, if you change your mind or your customer cancels an order you can request a refund for the unused postage label. It can take up to 20 business days for USPS to approve your refund request. Learn more.
Have feedback for us on this service? Share it with our support team.