Getting Started | Chit Chats Help Center

Getting Started

Whether you're new to Chit Chats, want a refresher or just need help in general, find answers to your questions here.

38 articles in this collection
Written by Juhee Cha, Cynthia Thoms, and Gerry Shaw

Where can I find my client ID?

Your client id is your unique identifier.

Written by Juhee Cha
Updated over a week ago

Using Chit Chats

How do I get started with Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Can anybody ship with Chit Chats? Or is it for businesses only?

Written by Cynthia Thoms
Updated over a week ago

How much does it cost to use Chit Chats?

Written by Gerry Shaw
Updated over a week ago

What are your fees?

Chit Chats' shipment delivery fees.

Written by Gerry Shaw
Updated over a week ago

Does Chit Chats offer pick ups?

How to request a pick-up from your location.

Written by Cynthia Thoms
Updated over a week ago

I don’t live near a branch. Can I still use your service?

"Mailing-In" your shipments to Chit Chats.

Written by Gerry Shaw
Updated over a week ago

How much do you charge for pick ups?

Written by Gerry Shaw
Updated over a week ago

Does Chit Chats sell shipping supplies? Where can I buy these?

Written by Cynthia Thoms
Updated over a week ago

Where can I go to find important updates?

An introduction to Chit Chats' blog.

Written by Cynthia Thoms
Updated over a week ago

Account & Settings

Can I add multiple users to my Chit Chats account?

Setting up an alternate contact for your account.

Written by Gerry Shaw
Updated over a week ago

How do I change my account name or business name?

Written by Cynthia Thoms
Updated over a week ago

What do I do if I ship from multiple business names?

Written by Gerry Shaw
Updated over a week ago

How do I reset my password?

Written by Gerry Shaw
Updated over a week ago

What is my Chit Chats region?

Written by Cynthia Thoms
Updated over a week ago

Credits & Transactions

How do credits work?

Written by Cynthia Thoms
Updated over a week ago

How do I add Credits?

Written by Cynthia Thoms
Updated over a week ago

What is your billing process?

Written by Gerry Shaw
Updated over a week ago

Which credit cards do you accept?

Written by Cynthia Thoms
Updated over a week ago

How do I change my payment information?

Written by Gerry Shaw
Updated over a week ago

What do I do if my Credit Card or Payment isn't accepted?

Written by Gerry Shaw
Updated over a week ago

How do I set up an Auto Reload?

How to ensure your account never runs out of credits.

Written by Cynthia Thoms
Updated over a week ago

Where can I Find Receipts and Invoices?

Written by Gerry Shaw
Updated over a week ago

What taxes are charged with Chit Chats?

Summary of which services and goods are taxable

Written by Juhee Cha
Updated over a week ago

How can I get a refund of credits?

Written by Cynthia Thoms
Updated over a week ago

How do I receive my referral commissions?

Written by Cynthia Thoms
Updated over a week ago

Frequently Asked Questions

FAQ - At a Glance

Written by Cynthia Thoms
Updated over a week ago

What items cannot be shipped through Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Can I ship to Amazon FBA Warehouses?

Written by Cynthia Thoms
Updated this week

I am shipping items to more than one Amazon FBA warehouse, can I ship more than $800 USD?

Written by Cynthia Thoms
Updated over a week ago

Can I send gifts through Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Does Chit Chats offer fulfillment solutions?

Written by Cynthia Thoms
Updated over a week ago

Does Chit Chats offer a northbound service?

U.S. to Canada Shipping

Written by Cynthia Thoms
Updated over a week ago

Does Chit Chats have a referral program?

How Chit Chats' Referral Program works

Written by Cynthia Thoms
Updated over a week ago

Does my postage expire?

Information on mailing dates and postage expiry

Written by Cynthia Thoms
Updated over a week ago

What does "Postage expired" mean?

Written by Cynthia Thoms
Updated over a week ago

I purchase postage from Chit Chats. Can I take shipments directly to the carrier?

Taking shipments across the border yourself

Written by Cynthia Thoms
Updated over a week ago

What is retail value?

Declaring the correct value for your shipment.

Written by Cynthia Thoms
Updated over a week ago