Getting Started | Chit Chats Help Center

Getting Started

Whether you're new to Chit Chats, need help transitioning or just need help in general, find answers to your questions here.

33 articles in this collection
Written by Cynthia Thoms, Raz, and Gerry Shaw

Where can I go to find important updates?

An introduction to Chit Chats' blog.

Written by Cynthia Thoms
Updated over a week ago

Does Chit Chats offer a northbound service?

U.S. to Canada Shipping

Written by Cynthia Thoms
Updated over a week ago

Alberta - Expected Delivery Times

Written by Cynthia Thoms
Updated over a week ago

Can I print labels in branch?

Best practices for using Chit Chats' computer terminals.

Written by Cynthia Thoms
Updated over a week ago

Quebec - Expected Delivery Times

Written by Cynthia Thoms
Updated over a week ago

Using Chit Chats

How do I get started with Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Can anybody ship with Chit Chats? Or is it for businesses only?

Written by Cynthia Thoms
Updated over a week ago

I don’t live near a branch. Can I still use your service?

"Mailing-In" your shipments to Chit Chats.

Written by Gerry Shaw
Updated over a week ago

How much does it cost to use Chit Chats?

Written by Gerry Shaw
Updated over a week ago

What are your fees?

Chit Chats' shipment delivery fees.

Written by Gerry Shaw
Updated over a week ago

Does Chit Chats offer pick ups?

How to request a pick-up from your location.

Written by Cynthia Thoms
Updated over a week ago

How much do you charge for pick ups?

Written by Gerry Shaw
Updated over a week ago

Does Chit Chats sell shipping supplies? Where can I buy these?

Written by Cynthia Thoms
Updated over a week ago

What is my Chit Chats region?

Written by Cynthia Thoms
Updated over a week ago

How do I use a drop spot location?

Written by Cynthia Thoms
Updated over a week ago

Atlantic Canada - Expected Delivery Times

Written by Cynthia Thoms
Updated over a week ago

British Columbia - Expected Delivery Times

Written by Cynthia Thoms
Updated over a week ago

Ontario - Expected Delivery Times

Written by Cynthia Thoms
Updated over a week ago

Getting to know our Carriers

What is Asendia?

Getting to know our new international carrier.

Written by Cynthia Thoms
Updated over a week ago

What is UPS Mail Innovations (UPS MI)?

Written by Cynthia Thoms
Updated over a week ago

Which countries does Asendia ship to?

Written by Cynthia Thoms
Updated over a week ago

What are the restrictions specific to my carrier?

Prohibited and restricted items for the different Chit Chats services.

Written by Cynthia Thoms
Updated over a week ago

Resources for Transitioning Clients

How to manifest on the new platform

Transitioning your workflow from Chit Chats' legacy system to ChitChats.com

Written by Cynthia Thoms
Updated over a week ago

Migrating to the new platform - F.A.Q.

Commonly asked questions for clients migrating from legacy system to the new platform

Written by Raz
Updated over a week ago

Frequently Asked Questions

FAQ - At a Glance

Written by Cynthia Thoms
Updated over a week ago

What items cannot be shipped through Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Are there weight limits for my shipment?

Know the weight and dimensional weight limits for your carrier before you ship.

Written by Cynthia Thoms
Updated over a week ago

Are there taxes or duties for my international shipments?

Written by Cynthia Thoms
Updated over a week ago

Can I ship to Amazon FBA Warehouses?

Written by Cynthia Thoms
Updated over a week ago

Do I need to include an invoice for my shipment?

Written by Cynthia Thoms
Updated over a week ago

Can I send gifts through Chit Chats?

Written by Cynthia Thoms
Updated over a week ago

Does Chit Chats offer fulfillment solutions?

Written by Cynthia Thoms
Updated over a week ago

What is retail value?

Declaring the correct value for your shipment.

Written by Cynthia Thoms
Updated over a week ago