What is the last day when I can use Google sheet manifest?

June 30, 2018.

Do I need to buy postage through Chit Chats?

No. We recommend keep using your existing integrations to purchase postage and consider taking advantage of our new postage services once you have completely transitioned over to the new platform. This would ensure the quickest transition over. 

Are DHL and Yodel services available on the new platform?

No. The alternative service that can be used is Asendia. Learn more

What is the cost of using the new platform?

There is no cost associated with using our new platform. Same delivery fees are available. Learn more

What are the differences between the new platform vs the legacy system?

  • No more manifesting. Once the shipments are created on the new platform, we'll create the manifest on your behalf
  • Need to have sufficient credits on your account before we receive the shipments. 

Learn more on how to get started.

I can't migrate to the new platform in time. What should I do?

If you're having difficulties migrating to the new platform and believe that you'll not be able to transition to the new platform in time, please reach out to us and let us know right away, otherwise you might experience an interruption of service past June 30, 2018, as the Google sheet manifest will no longer be available.

Can I receive technical support for migrating to the new platform?

We encourage you to read our tutorial on how to migrate to our new platform. If you have a particular situation please reach out to us and we'll do our best to help.

Can I still use the pick-up service with the new platform?

Definitely! Make sure to follow our tutorial and ensure that shipments are batched and ready for pick-up.

How do I import orders from platforms not yet supported (e.g. Ebay, Amazon, Walmart, Paypal, etc)?

If your platform is not currently supported, you would have to either manually add shipments to your account, or import through our Chit Chats CSV format (postage already purchased), which has a very similar format with the old Google sheet manifest.

How do I create a batch label? 

Learn more

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