This feature is currently in beta. If you are interested in testing this feature, please reach out to us at support@chitchats.com.

After creating and purchasing postage for your shipments, your next step is to get them to your nearest Chit Chats location. Shipments can be dropped off at a branch or drop spot for processing, however mailing-in or scheduling a third party courier pickup are great alternatives if you are located outside of our service area or unable to get to one of our locations. 

Scheduling a Pickup

To begin scheduling your pickup, login to your account and click on ‘Third Party Courier Pickups’ (left sidebar), then ‘Schedule Courier Pickup’. Here you will be asked to confirm a few details about the pickup.

Pickup Address

This is the pickup point for the courier. By default, this will be the address saved in your Chit Chats account. If you would prefer to use another address for the pickup, you can update this information by clicking on ‘Edit Address’.

If you have any special instructions for the pickup driver, please include this information in the pickup address notes. Ex. “Outside on porch.”, “Please ring the back door.” 

Delivery Address

Your consolidated packages will be delivered to a Chit Chats branch for processing. This address cannot be altered and will be determined by your Chit Chats region.

  • AB - Calgary
  • AC - Halifax
  • BC - Richmond
  • ON - Pickering
  • QC - Montreal

Pickup Date

This is where you can select the date you would like to schedule a pickup for. Available dates will be displayed in the dropdown menu. At this time, third party courier pickups are not available on weekends. Same-day pickups will only be available if scheduled before 11:00 am local time. 

Important: Only one pickup may be scheduled per day however, you may include multiple consolidated packages in one scheduled pickup.

Consolidated Package Details

In order to schedule your pickup, you will need to enter the size and weight of your consolidated package(s). If you would like to include additional packages in your pickup, click on ‘Add another piece’ to enter the details for these pieces as well.

Confirming Your Pickup

Once you have finished entering the details for each package, you can save your progress and refresh rates for your pickup. Here you will also find a quick summary including:

  • The scheduled date of the pickup
  • The estimated delivery date of the pickup
  • The total cost of the pickup

Please take a moment to confirm these details before clicking Pay and print labels as this action will charge your account for the pickup. If you wish to complete your pickup request at another time, your progress will be saved until you are ready to continue. 

After paying, you will be able to print pickup labels from the third party courier and review all of the details for your pickup. You will also receive an email confirming your request. Make sure that you’ve labelled and prepared your consolidated packages ahead of your pickup. 

Cancelling a Pickup

To cancel a scheduled pickup, click the ‘Cancel Scheduled Pickup’ button found on the pickup details page. Important! You will only be able to cancel a pickup up to 1 hour after you have scheduled it.

After cancelling a pickup, the fees will be immediately refunded to your account. You will also receive an email confirming the cancellation. The status of your pickups can be viewed from the main page at any time.

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