Alberta and BC
Returns can be picked up at one of our branches or mailed back directly to you. Once a return has been processed and received in Canada our returns team will contact you to learn the method you prefer. Postage costs and return fees will be deducted directly from your account.
Ontario, Quebec and Atlantic Canada
There are three options for getting your returns back to you.
Pick up at branch
Please note that this option is unavailable for Atlantic region clients.
Shipments are held at your selected branch for 20 business days. We will dispose any shipments that are not claimed within this time. Your account will still be charged for the return. We will contact you once a return is available for pick up at your preferred branch.
Mail back to me
Shipments will be mailed to the address on your profile. Postage costs and return fees will be deducted directly from your account. We will contact you prior to mailing your returns to you.
Send with my pickups
Available only for clients who have regular scheduled pickups. Shipments are dropped off by our drivers upon pickup or supply drop-off and return fees are charged to your account. We will contact you once a return is available to be sent with your next scheduled pickup
To indicate which of the above returns methods you prefer, you will need to follow the steps to setting up your Chit Chats returns account. Once you submit your returns account application, these settings will be fixed. To make any changes, please contact email@example.com with your client ID and your request.