Currently this applies only to clients in the Atlantic, Ontario and Quebec regions. For clients in BC and Alberta, please contact bcreturns@chitchats.com for any returns inquiries. 

The Canada Border Services Agency (CBSA) enforces that a customs broker must handle all goods returning to Canada. Simply put, before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) in your account that allows Chit Chats and our customs broker to clear returns on your behalf.

Filing the POA

The POA can be downloaded in: Chit Chats account > Settings > Returns. Once filled in, a clear and legible PDF copy of the document must be re-uploaded for approval. To avoid delays, ensure that you have accurately completed the document before submitting your application.

Tips for Registered Businesses 

If you are a registered business, your POA must include the following:

  • Your federal business number (will start with a 1, 7 or an 8)
  • The legal name and address of your business as registered in the Canada Revenue Agency database
  • The signature of an officer of the company or the business owner

If you are not a registered business, only a legal name, address and signature are required when completing the POA.

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