Currently this applies only to clients in the Atlantic, Ontario and Quebec regions. For clients in BC and Alberta, please contact firstname.lastname@example.org for any returns inquiries.
The Canada Border Services Agency (CBSA) enforces that a customs broker must handle all goods returning to Canada. Simply put, before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) in your account that allows Chit Chats and our customs broker to clear returns on your behalf.
Filing the POA
The POA can be downloaded in: Chit Chats account > Settings > Returns. Once filled in, a clear and legible PDF copy of the document must be re-uploaded for approval. To avoid delays, ensure that you have accurately completed the document before submitting your application.
Tips for Registered Businesses
If you are a registered business, your POA must include the following:
- Your federal business number (will start with a 1, 7 or an 8)
- The legal name and address of your business as registered in the Canada Revenue Agency database
- The signature of an officer of the company or the business owner
If you are not a registered business, only a legal name, address and signature are required when completing the POA.