Currently this applies only to clients in the Atlantic, Ontario and Quebec regions. For clients in BC and Alberta, please contact for any returns inquiries. 

The Canada Border Services Agency (CBSA) enforces that a customs broker must handle all goods returning to Canada. Simply put, before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) in your account that allows Chit Chats and our customs broker to clear returns on your behalf.

Filing the POA

The POA can be downloaded in: Chit Chats account > Settings > Returns. Once filled in, a clear and legible PDF copy of the document must be re-uploaded for approval. To avoid delays, ensure that you have accurately completed the document before submitting your application.

Tips for Registered Businesses 

If you are a registered business, your POA must include the following:

  • Your federal business number (will start with a 1, 7 or an 8)
  • The legal name and address of your business as registered in the Canada Revenue Agency database
  • The signature of an officer of the company or the business owner

If you are not a registered business, only a legal name, address and signature are required when completing the POA.

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