If your shipment is undeliverable, it will be returned to the return address found on the shipment.
For some carriers or services there may be service fees associated with the handling of returns.
US Bound Shipments
If you use your own US return address, your shipment will be returned to that address. You will receive a notification by email and you can view your undelivered shipments under 'Shipments' > 'Exception'.
If you use Chit Chats' US return address, a Chit Chats representative will contact you to arrange the return of your shipment.
Chit Chats Canada Tracked Shipments
The return address for these shipments will be one of Chit Chats' Canadian addresses. A Chit Chats representative will contact you to arrange the return of your shipment.