A shipment may go through many states before being delivered. Below are some of the different shipment categories and statuses you can expect to see.

Pending

The shipment is with the shipper.

  • Incomplete: The shipment is missing required information and is not ready to be received.
  • Unpaid: Postage has been indicated for the shipment however the postage, delivery fee, or both have yet to be purchased.
  • Postage Expired: The rate for selected but not yet purchased postage is no longer available. You must refresh the postage rates and select a new rate.
  • Ready: Full details have been provided for the shipment and all applicable fees have been paid. The shipment can now be received by Chit Chats.

In Transit

The shipment is on route, either with Chit Chats or the carrier.

  • Received: The shipment has been received by Chit Chats.
  • Released: The shipment was dropped off to the carrier.
  • Inducted: Confirmation was received via tracking event that the carrier is in possession of the shipment.

Delivered

A shipment can be moved to the delivered state whether confirmed by carrier tracking update or otherwise. 

  • Archived: Shipments that do not receive a delivery confirmation will be moved from In Transit and archived. This includes shipments without full tracking (i.e. non-tracked & partially tracked) or shipments with exceptionally long transit times.
  • Note: As carriers will often recycle tracking numbers, shipments will be archived to prevent duplicates.

Exception

The shipment status has been resolved with issues during its transit. You will need to check the tracking events for more information.

  • Note: It is possible for a shipment to be delivered even with an exception in its history.

Voided

A refund has been requested for the shipment. Delivery and insurance fees will be refunded immediately. The request for a postage refund may either be approved or rejected by the carrier.

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