What is Chit Chats Domestic Tracked?
Chit Chats Domestic Tracked is our alternative postage solution for Canadian shipments. We’ve partnered with Sprintstar, the carrier who will handle the final delivery to your customers.
As we anticipate delays with our Canada Tracked service due to Canada Post’s capacity limit mandate, we want to provide another solution to continue servicing you.
Once our Canada Tracked service reaches the volume limit, you may see Domestic Tracked postage for your shipment instead. There are no changes to the pricing or delivery times and if you manually create or import your shipments, there will be no changes to your workflow.
Why can’t I see the Domestic Tracked/Canada Tracked service for my shipment?
The Chit Chats Domestic Tracked service is an alternative we are providing to clients in light of the capacity limit mandated by Canada Post.
Depending on your region and if our Canada Tracked service has reached its volume limit, you may see Domestic Tracked postage instead of Canada Tracked. This temporary change is until Canada Post removes their limit which is expected to be sometime in January.
Unfortunately we are unable to offer Canadian shipping for personal accounts.
How much does the Domestic Tracked service cost?
Pricing for our Domestic Tracked postage will be identical to that of our Canada Tracked service. Fees for return shipments will also be the same as our Canada Tracked service and are based on the original postage cost.
What are the estimated delivery times for this service?
Estimated delivery times for our Domestic Tracked service match that of our Canada Tracked service which varies by region. For more information, please refer to our support articles.
Is Chit Chats Domestic Tracked covered by insurance?
Yes, our Domestic Tracked service includes default carrier insurance up to $100 CAD. Carrier claims can be filed 15 days after the ship date. To file a carrier claim for this service, please enter all details through this form. Chit Chats will submit the claim with Sprintstar on your behalf.
As a fully tracked service you also have the option to purchase Chit Chats Insurance for your shipment. Chit Chats Insurance is a low-cost option if you want to insure items valued more than $100.
How can I track my Domestic Tracked shipment?
Domestic Tracked shipments are fully tracked with delivery confirmation. Tracking updates from the carrier will be available in your Chit Chats account or by searching your shipment ID on our tracking portal.
Carrier tracking numbers will not be immediately available upon creating postage and will be uploaded to your account once processed by Sprintstar. We recommend following the Chit Chats tracking for your shipment for the latest updates on its journey.
Unfortunately, Sprintstar tracking is not currently recognized by the sales channels we integrate with however, both Etsy and Shopify recognize Chit Chats tracking.
What happens to Domestic Tracked returns?
Your Chit Chats Domestic Tracked return shipments will be handled the same as your Canada Tracked shipments. All Canadian returns are managed by Chit Chats and will be returned to you by your preferred return method.
How are postage refunds handled?
You can request a refund for unused postage just as you would for any other eligible postage type. As long as we have not yet received your Domestic Tracked shipment, your refund will be processed immediately. Unlike Canada Tracked shipments, refunds do not need to be initiated within seven days of creating postage.
Where will my Domestic Tracked shipment be delivered to?
Sprintstar, our partner carrier, will attempt delivery to your customer. If the delivery address is inaccessible or if they are unable to deliver the shipment for any reason, they will leave a notice card and redirect it to a pickup point.
Your customer will have 7 days to retrieve their shipment from the pickup location before it is returned to the sender.
How do I contact the carrier?
Our Client Support agents do not have any further information than what is displayed on our tracking page. However, for all other inquiries related to Domestic Tracked shipments please contact our Client Support team and they will be happy to assist you further.