What is Chit Chats Domestic Tracked?
Chit Chats Domestic Tracked is our alternative postage solution for Canadian shipments. We use private contractors to handle the final delivery to your customers. This service was added as an alternative as there were delays with our Canada Tracked service due to Canada Post’s capacity mandate last year.
As we anticipate occasional delays with our Canada Tracked service due to service impacts with Canada Post during the pandemic, we want to provide another solution to continue servicing your needs without interruptions.
If our Canada Tracked service reaches the volume limit, you may see Domestic Tracked postage for your shipment instead. There are no changes to the pricing or delivery times and if you manually create or import your shipments, there will be no changes to your workflow.
Why can’t I see the Domestic Tracked/Canada Tracked service for my shipment?
Depending on your region and if our Canada Tracked service has reached its volume limit, you may see Domestic Tracked postage instead of Canada Tracked. This is done automatically by our platform. The great news is there are no changes to the pricing and your shipments bypass significant delays. We continuously monitor the transit times for both services and will communicate any changes.
Unfortunately we are unable to offer Canadian shipping for personal accounts.
How much does the Domestic Tracked service cost?
Pricing for our Domestic Tracked postage will be identical to that of our Canada Tracked service. Fees for return shipments will also be the same as our Canada Tracked service and are based on the original postage cost.
What are the estimated delivery times for this service?
Estimated delivery times for our Domestic Tracked service match that of our Canada Tracked service which varies by region. For more information, please refer to our support articles.
Is Chit Chats Domestic Tracked covered by insurance?
Yes, our Domestic Tracked service includes default carrier insurance up to $100 CAD. Carrier claims can be filed 15 days after the ship date. To file a carrier claim for this service, please enter all details through this form. Chit Chats will submit the claim with our partners on your behalf.
As a fully tracked service you also have the option to purchase Chit Chats Insurance for your shipment. Chit Chats Insurance is a low-cost option if you want to insure items valued more than $100.
How can I track my Domestic Tracked shipment?
Domestic Tracked shipments are fully tracked with delivery confirmation however, with the private contractors we use there will be no carrier tracking number provided.
We understand that tracking information is important to you and our customers, that's why we recommend following the Chit Chats tracking for your shipment. Our public tracking page will show the most up to date tracking events from the moment we receive your shipment. If you have connected your Shopify or Etsy store both platforms recognize Chit Chats tracking.
What happens to Domestic Tracked returns?
Your Chit Chats Domestic Tracked return shipments will be handled the same as your Canada Tracked shipments. All Canadian returns are managed by Chit Chats and will be returned to you by your preferred return method.
How are postage refunds handled?
You can request a refund for unused postage just as you would for any other eligible postage type. As long as we have not yet received your Domestic Tracked shipment, your refund will be processed immediately. Unlike Canada Tracked shipments, refunds do not need to be initiated within seven days of creating postage.
Where will my Domestic Tracked shipment be delivered to?
We use a mix of private contractors for this service who will attempt the final delivery to your customer. If the delivery address is inaccessible or the addressee is unavailable, they will schedule a second delivery attempt. If they are unable to deliver the shipment because the address was either incorrect or incomplete or the addressee is no longer at the address, they will return the shipment to the sender.
Once we receive your shipment back at one of our branches we will process it according to your return preferences. Our team will notify you once your return is ready.
How do I contact the carrier?
Our Client Support agents do not have any further information than what is displayed on our tracking page. However, for all other inquiries related to Domestic Tracked shipments please contact our Client Support team and they will be happy to assist you further.