Printer & Postage Troubleshooting

How to fix common printer issues and postage mistakes

I can’t configure my printer to work correctly with Chit Chats. What can I do?
If you are using a Dymo LabelWriter™ 4XL please see these specific instructions. As there are many types of printers, it is very difficult to provide a cat...
Mon, 18 Nov, 2019 at 3:17 PM
How do I print lettermail postage?
USPS Lettermail can be printed directly onto a #10 envelope with a desktop printer. We advise you set your printer settings as follows:
Mon, 18 Nov, 2019 at 3:23 PM
Dymo LabelWriter troubleshooting
The following instructions are provided for troubleshooting the Dymo LabelWriter™ 4XL. Please contact us if you are trying to troubleshoot a different model...
Mon, 18 Nov, 2019 at 3:54 PM
Can I reprint a label?
Yes, with your Chit Chats account you are allowed multiple label reprints in the case of printing errors. However, should you reprint a label, please ensure...
Mon, 18 Nov, 2019 at 3:56 PM
How do I get a refund on unused postage?
To request a refund on unused postage, select the shipment you want to refund and click 'Request refund' from the options at the bottom of the pag...
Thu, 5 Dec, 2019 at 11:28 AM
Why was my postage refunded?
If you noticed a postage refund request on your shipment that you didn’t request, we may have refunded the postage on your behalf. Postage refunds are auto...
Mon, 18 Nov, 2019 at 4:13 PM