Return Shipments

Everything you need to know about the shipments coming back to you

Why is my shipment being returned?
Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking inform...
Fri, 7 Oct, 2022 at 4:24 PM
What happens when I have a return?
Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking inform...
Thu, 31 Aug, 2023 at 9:37 AM
What happens when I have a Canadian return?
As Canadian returns do not cross any international borders, they are processed differently from U.S. and international returns and do not require a customs ...
Wed, 13 Mar, 2024 at 2:35 PM
What happens when I have an International return?
USPS International Returns Only shipments sent with USPS International postage types are eligible for return service. If an international shipment sent wit...
Thu, 27 Jul, 2023 at 12:46 PM
How can I track my return?
Depending on the type of return you have, there may be slight differences in how you track it with the partner carrier.* Undeliverable shipments are retur...
Tue, 10 Oct, 2023 at 4:59 PM
When will I receive my return?
Timelines for Returns by Region We are unable to provide timelines for when your return shipment might arrive at one of our facilities as this is a process...
Tue, 10 Oct, 2023 at 4:56 PM
Are there fees for return shipments?
Chit Chats charges return fees to handle and bring back return shipments. Return fees apply to all returns managed by Chit Chats including shipments that us...
Tue, 1 Aug, 2023 at 3:39 PM
Can I create return labels for my customers through Chit Chats?
Some shippers provide their customers with return postage labels in case a recipient needs to initiate a customer return. With Chit Chats return labels, you...
Thu, 17 Aug, 2023 at 2:34 PM
What are my return method options?
There are three methods for getting your returns back to you. Availability varies by region and fees may apply. If you would prefer to not receive returns, ...
Fri, 7 Oct, 2022 at 4:41 PM
Why do I need a U.S. return address?
A U.S. return address is required for all shipments that go to and through the U.S. This may include shipments to international destinations. You may choos...
Fri, 23 Oct, 2020 at 9:25 AM