While the recipient phone number is an optional field for the importer, it must be correctly formatted if it is to be used.
You will need to ensure that the phone numbers entered are between 8 and 30 characters long and contain only the following accepted characters:
0123456789x#()+-.*
However, please note that beginning July 1, 2021 phone numbers are required for shipments destined to the European Union (EU). Failure to provide accurate information may result in additional customs delays, fees and the potential for non-delivery (meaning your shipment may either be returned to sender or destroyed).
Phone numbers for shipments destined to Canada or the U.S. must be 10 digits long.
If you would like to include an extension for the phone number, please use an 'x'. For example, 123-456-7890 x 123. This may require you to reformat your imported shipments.