Enter your search term here...
New support ticket
Check ticket status
I'm a Chit Chats client
Account & Settings
How do I change my contact or business information?
What do I do if I ship from multiple business names?
Can I add multiple users to my Chit Chats account?
Where can I find my client ID?
Where can I find my declaration?
See all 10 articles
Store Integrations & Importing Tools
How can I Integrate my eBay store(s)?
How can I integrate my Etsy store(s)?
How can I integrate my ShipStation store(s)?
How can I integrate my Shopify store(s)?
How can I edit multiple shipments at a time?
See all 14 articles
Delivery Times & Tracking
Estimated delivery times for each region
Alberta: estimated delivery times
Atlantic Canada: estimated delivery times
British Columbia: estimated delivery times
Ontario: estimated delivery times
See all 18 articles
What is insurance?
How much does Chit Chats Insurance cost and what does it cover?
Why should I insure my shipments?
Is my shipment eligible for Chit Chats Insurance?
Is my shipment insured by the carrier?
See all 12 articles
Why is my shipment being returned?
What happens when I have a return?
What happens when I have a Canadian return?
What happens when I have an International return?
What happens when I have a UPS MI return?
See all 16 articles
Troubleshooting & Technical Issues
Common errors when importing from connected stores
Common errors when importing from a CSV
How do I verify the shipping address?
Why is Canadian shipping not appearing as a postage option?
Why can't I buy postage?
See all 15 articles
Help Desk Software
by Freshdesk Support Desk