Insurance in Canada is offered and administered through Hub International Ontario Limited/Hub Insurance Brokers and Continental Casualty Company Limited. Learn more about Chit Chats Insurance and what it covers.
Before you purchase and add Chit Chats Insurance to your shipment, please ensure that it is eligible for insurance i.e. "insurable". Your shipment may be ineligible for Chit Chats Insurance even if insurance is available for the service you select.
Insurable shipments must follow specific criteria in terms of content, destination and postage type. Our insurance provider outlines this criteria in the coverage rules for Chit Chats insurance.
Alternatively, your shipment may be eligible for carrier insurance based on the postage type (e.g. Chit Chats Canada Tracked, USPS).
Certain items are difficult to insure, like items that are fragile, irreplaceable, or of high value. Often insurance providers will opt to not cover shipments containing these items. The following groups are widely considered to be uninsurable:
- Computer Chips
- Currency/Money, Gift Certificates
- Personal Goods including gifts and items not sold to a customer
- Perishables and items having a shelf-life of less than 3 years
- Precious/Semi-Precious Stones, Bullion
Insurance providers may assess specific countries as having a higher risk of loss or damage. Often these countries are not covered by the insurer and are considered to be uninsurable. These countries include:
Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d'Ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen, Zimbabwe
Please see our coverage rules for the most current list of countries excluded from insurance coverage.
Currently, only fully-tracked postage options purchased on the Chit Chats platform are eligible for Chit Chats Insurance. Insurance coverage does not extend to postage purchased outside of the Chit Chats platform.
Services lacking delivery confirmation such as partially tracked or non-tracked services are not insurable with Chit Chats Insurance but may include carrier insurance. Chit Chats Insurance cannot be added to the following platform postage types:
- USPS First Class Mail (Letter & Oversized Flat)
- USPS First Class Mail International
- USPS First Class Package International (select countries**)
Please also note that since return service is not provided for the following postage types, claims for the loss or damage may not be filed for shipments marked for return to sender via tracking updates:
- Chit Chats International Tracked
- Asendia International Priority Tracked
*Service availability may vary.
**Chit Chats Insurance will only be available for shipments to select destinations with delivery confirmation.
Important! In order to be eligible to file a claim for your insured shipment, it must first be received by Chit Chats. Shipments are not covered while they are in transit to Chit Chats. You cannot file claims for shipments that have been disposed of due to items being prohibited or returned to sender. If your lost package is located during the processing of your claim, it may be denied by the insurer. See timelines for filing claims.