Shipments sent with Chit Chats International Tracked postage do not include return service. If a package is undeliverable, the shipment will be disposed of and will not be returned to the sender.
Once the package has been deemed undeliverable, or if it has gone unclaimed, the tracking will update to show its return to the partner carrier. After it reaches their facilities it will be disposed of. As such Chit Chats Insurance claims cannot be filed for shipments marked as return to sender.
Be sure to clearly communicate your return policy with your customers as well as the risk associated with incorrect delivery addresses or unclaimed packages.
For all other returns inquiries, please contact our client support team.