Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking information for the latest updates on the status of your package. We appreciate your patience as we do our best to process your shipments as quickly as possible. 

If you are a recipient looking to return your shipment, please contact your seller to confirm their return policy.

All return shipments, regardless of their original delivery address, follow the same basic journey. Once a shipment is deemed undeliverable or it is refused by a customer, the shipment will make its way back to the original sender via the return address on the label. Some carriers refer to this process as ‘reverse logistics’. 

Generally, if you know that you have a return on the way, you will be able to follow its journey with the original tracking number or shipment ID. If tracking a return with a Chit Chats return label or new postage provided by your recipient there will also be a carrier tracking number for you to follow along with. After your return is received at one of our facilities, you will be able to track its way back to you in your Chit Chats account.

Return Addresses

The return address on Chit Chats labels defaults to a Chit Chats facility.

Canadian Shipments

For Canadian shipments, the return address is automatically set to the hub branch for your region and cannot be modified. If a shipment is returned, it will be directed to our warehouse, where it will be processed and then forwarded back to you. Please be aware that return fees will apply.


U.S. Shipments

For U.S. shipments, the default return address is our Niagara Falls U.S. warehouse. To process returns back to Canada, you’ll need:

  • An approved POA (requires a business number)
  • Registration with CARM (requires a business number)

If you prefer not to do those steps, you have two options:

  1. Use your own U.S. return address: Add it to your return settings, and it will appear on all new labels. You’ll manage the returns to Canada yourself.
  2. Opt for our U.S. disposal service: At no cost, returns will be sent to our U.S. disposal facility and discarded.

Managing Return Shipments

If you manage your own returns, the shipment will be returned to the U.S. address you provided where you can make your own arrangements to retrieve your returns.

Returns managed by Chit Chats and received for processing at our U.S. return address must clear Canadian Customs before they can be brought back into Canada.  Due to import regulations, Chit Chats is only able to manage returns that were originally shipped with our service.

In order to receive your returns you must submit a POA for broker approval and register for CARM with CBSA otherwise your return shipments will be on hold. Once back in Canada, your return will receive further sorting and processing before being billed and sent back to you by your preferred return method. Return fees apply. Learn more on how to track your returns.

All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

Other things to consider for returns