As Canadian returns do not cross any international borders, they are processed differently from U.S. and international returns and do not require a customs broker.
All undeliverable Canadian shipments are returned to the Chit Chats hub in your region for processing. A return processing fee as well as any additional fees based on your preferred return method will be applied directly to your account once processed by our returns team. The processing fee reflects the administrative and additional handling cost required to return the shipment.
Chit Chats provides low-cost postage that doesn't include the cost of a return as not all shipments are expected to be returned to the sender. This is different from a retail service that incorporates the cost of returns in the postage cost.
Unlike U.S. returns, Canadian returns do not have the following options:
- A disposal address
- A custom Canadian return address
Learn how to update the return method for your Canadian shipments in this help and support article.
We charge a return fee to process customer returns where a Chit Chats return label is not used. For example, if your recipient decides to return an order to a Chit Chats hub via Canada Post, FedEx or another carrier of their choosing. When managing customer returns, we recommend using a flexible and fully tracked option like Chit Chats return labels that are available for your Chit Chats Canada Tracked shipments.
If your customer opts to return their shipment with Canada Post’s collect on delivery service or without purchasing new postage for their shipment, we will be unable to process it and will be disposed of at the post office. To avoid having shipments unnecessarily disposed of by our partner carrier, we recommend clearly communicating your store’s return policy with instructions on how your customers should send their returns back to you.
All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.