All undeliverable Canadian shipments are returned to the Chit Chats hub in your region. Canadian return fees are based on the weight, dimensions and destination of the package and are charged directly to your account once processed by our returns team. This is because our partner carrier, Canada Post charges the sender for the return service, even if the shipment was refused by your customer. Shipments will be returned to you by your preferred return method.
Unlike U.S. returns, Canadian returns do not have the following options:
- A disposal address
- A custom Canadian return address
We charge a return fee to process customer returns or any Canadian shipments not originally sent through Chit Chats that we receive. If your customer wishes to return a shipment that was successfully delivered, you can provide them with your personal or business address to send to. Alternatively, you may choose to set up a PO box for your customer returns.
If your customer opts to return their shipment with Canada Post’s collect on delivery service or without purchasing new postage for their shipment, it cannot be processed by Chit Chats and will be disposed of at the post office. To avoid having shipments unnecessarily disposed of by our partner carrier, we recommend clearly communicating your store’s return policy with instructions on how your customers should send their returns back to you.
All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.