Depending on the service used there may be default carrier insurance. This is insurance covered by the carrier and included in the cost of the postage if applicable. Not all services include default insurance which is why we have partnered with Cabrella to provide Chit Chats Insurance. You can add this extra protection to your shipments to protect against loss or damage.
The program is co-administered by Meslee Insurance Services and backed by Navigators Insurance Company (HUB International and Hartford Fire Insurance Company in Canada).
Coverage
Carrier insurance is coverage provided by the carrier for select services or postage types. This type of insurance is included in the price of postage and often covers a fixed value. Additional insurance coverage for high-value shipments may be available through the carrier for an added cost.
| Destination | Carrier Insurance? | Notes |
| Domestic | Yes, for Chit Chats Canada Tracked and Tracked Packet USA, $100 CAD coverage. | Chit Chats Select and Slim do not offer carrier insurance. |
| U.S. | Yes, for Chit Chats U.S. Edge and USPS Priority Mail, $100 USD coverage. | Chit Chats U.S. Select and Slim do not offer carrier insurance. |
| International | Yes, if USPS Priority Mail International, $200 USD coverage. | USPS First Class International and Chit Chats International Tracked do not offer carrier insurance |
| Canpar 3rd Party Pickups | Yes, Canpar offers $100 CAD of coverage for your consolidated parcel. |
However, please keep in mind that carrier insurance does not include coverage while the shipment is within Chit Chats’ service. You will need to confirm the specific terms and conditions of the insurance coverage with the carrier.
Availability
Carrier insurance is included for the following postage types found on the Chit Chats platform.
- USPS Priority Mail Express*
- USPS Priority Mail International
- Chit Chats Canada Tracked
- Chit Chats U.S. Edge
- USPS Priority Mail
Carrier insurance is also available for your consolidated shipments sent to Chit Chats with a third party courier pickup.
Filing a Claim
All claims need to be filed directly with the carrier, except in the case of Chit Chats Canada Tracked shipments and Canpar courier pickups which must be filed through Chit Chats. Please note that in order for your claim to be reviewed, you will be required to provide recipient contact details like email addresses or phone numbers.
Filing a carrier insurance claim can often take longer than filing a claim for Chit Chats Insurance. Reimbursement is processed through the carrier and generally has a longer timeline than with Chit Chats Insurance. We are unable to check the status of USPS carrier insurance claims on your behalf.
*Service availability may vary.