You may not be able to see  your preferred Canadian postage option for your shipment for any of the following reasons.

Account Type

When creating a Chit Chat account there are two options: business account and personal accounts

At this time, the Chit Chats Canada Tracked and Chit Chats Slim postage types are only available for business accounts. This means that if you have a personal account with Chit Chats, you will not see these postage options, however your shipment may still be eligible for Chit Chats Select or Chit Chats Collect. Switching to a business account is easy however, you may still use our services to economically ship items to family and friends in the U.S. and abroad with a personal account.

Ineligible Addresses

Each of our Canadian postage types cater to different shipping needs and may service different addresses and areas across Canada. For instance, Chit Chats Collect postage will only be displayed for shipments with addresses nearby a Chit Chats branch. Addresses more than 30 km from a Chit Chat branch are not eligible for this postage type. Additionally, the Chit Chats Select service is not available for delivery to apartments and PO boxes.

Unsupported Package Type (Shipment lacks dimensions)

Shipments requiring Canadian postage need to include both weight and dimensions, even for shipments under 1 lb. Some package types do not support dimensions (i.e. letter and envelope) and as a result, you may not see you may not see Chit Chats Canada Tracked postage for these options. 

You will be required to enter the weight and dimensions for all of your Canadian parcels or thick envelopes. We encourage you to familiarize yourself with the weight and dimensional limits for this and other services. Dimensional weight may apply.

Weight and dimensions are too large or too small

Make sure the weight and dimensions of your shipment are within the limits for the carrier. If any one measurement is too large (or the combined measurements are too large), you will not be able to receive a postage rate. Surcharges may apply for oversized and irregular shipments.

Unsupported service

Additional services like signature confirmation or carrier supplied packaging are not available for our Chit Chats Canada Tracked service. Selecting these services will remove the Chit Chats Canada Tracked service from your postage options.