Can't get to a Chit Chats branch or drop spot? SmartDrop makes it easy to get your shipments to Chit Chats through 5,000+ participating drop-off locations across Canada.

How does it work? Simply purchase a SmartDrop label, attach the label to your consolidated shipment, and drop off your package at a participating SmartDrop location!

Find a participating drop-off location:
-here
and
-here
Please note: A SmartDrop label is required for drop-off. Additional costs and transit times apply when using SmartDrop.
For a limited time your first SmartDrop label is on us*!
*Purchase your first SmartDrop label and receive a credit in your Chit Chats account within 7 business days for new Chit Chats clients.


How does it work?
Shipments using Chit Chats U.S. Connect should be dropped off at your local post office. This service is designed for customers who do not live near a Chit Chats location or drop spot.

For all other services, if you are not near a Chit Chats location, please use Chit Chats SmartDrop, Canpar, or your preferred courier to send your shipments to us. Please note that these options require you to consolidate your Chit Chats shipments into a larger box or container.


This service uses participating carrier as the first mile carrier for your shipments. In other words, your package gets routed from the location to a Chit Chats regional hub for processing. Be sure to drop off at the location that you’ve purchased the label for (i.e. The label has to correspond with the drop-off location). Afterwards, your shipments will head to their final destinations as normal. 

  1. Buy postage for your individual packages.

  2. Consolidate the individual packages into a larger box/envelope. 

  3. Buy a SmartDrop label to attach to the consolidated package that you can then drop off at participating location.


Regional Hubs:



If you don't live in one of the above regions, select the region closest to you. For those in Manitoba, select Ontario as your region. As for Saskatchewan, select Alberta as your Chit Chats Region. 
Your region can be found in your Account Shipping Settings. Doing this ensures your shipments are sent to the correct regional hub and postage rates are accurately calculated. 

Note: All returns will be sent back to you as a "mail back to me."

How do I start?

First begin by creating shipments for your individual packages going to your customers. Reference how to add shipments manually or import your orders. 


Then to create a SmartDrop label:

  • Go to SmartDrop Your Shipments tab on the left hand menu bar or 
  • Batches tab also located in the left hand menu. 

Then enter the consolidated package weight and dimensions to generate the SmartDrop label rates.

Once done, buy and print the label. Remember the label has to correspond with the drop-off location.  

If you click on Batches you'll be sent to your batches page where all your batches will be listed. 


Select the batch that you intend to bring to Chit Chats through the participating location 

 

and then click on Mail-in with SmartDrop. 


If you have Chit Chats Insurance, make sure you create a batch for your shipments. This way you’ll have insurance coverage from the moment you drop off at a participating location. Even if you are only sending one package to drop off, you can put that shipment into a batch to have insurance begin from the first mile to Chit Chats.

If you do not create a batch then the insurance coverage will only begin once Chit Chats receives and processes your shipments. 


Note: The individual Chit Chats shipments must be consolidated into a larger box or mailer envelope for transport with the participating carrier. Chit Chats will then process the individual shipments once received at our regional hub. Learn more here. 

Tips for Labelling

More than one shipment

If you send more than one shipment be sure that each individual package has their Chit Chats postage label attached. 

You'll consolidate them all into a larger envelope or box and then attach the shipping label (the one that will get it from you to Chit Chats to the outside of this consolidated packaging). So whether you use a shipping company of your choice or SmartDrop or Canpar pickups - this is the label you would put on the consolidated package. Along with the batch label. 

What if you only have one shipment?

Since you only have one there's a few ways to ensure that your package gets processed smoothly: 

  • First buy, print and attach the shipping label to the package - the one going to your customer. 
  • Then put the package into a larger poly envelope or box so that the individual label doesn't interfere with the label to get your shipment to Chit Chats (if you choose a shipping company of your choice or Canpar or SmartDrop). 

  • If your package is just too big or cannot be put into another packaging then place a copy of the postage label inside the package or attach the label and cover with a plain piece of paper and write 'Chit Chats label underneath'.

After entering all of the applicable information for the consolidated box/envelope, print and attach the SmartDrop label onto the consolidated box/envelope. You will see that the “to address” on the label will be the address of the nearest Chit Chats regional hub. This cannot be changed and automatically generated. 


The final step is to simply drop it off at your nearest participating location! Tracking will begin as soon as the carrier scans the SmartDrop label. You can easily track the consolidated parcel via the SmartDrop tab where you can manage all past and current packages. 

To remove a batch from a pending SmartDrop Mail-In, navigate to the batch page and click the ‘Remove’ button.


FAQ

Is my consolidated shipment covered by insurance once received by the carrier?

Yes, if you have purchased Chit Chats Insurance coverage begins as soon as the location receives your consolidated shipment. This applies only to the individual Chit Chats shipments that have Chit Chats Insurance. 

Do e-commerce platforms, such as Ebay, Shopify, Etsy, etc, recognize when I hand shipments to the carrier?

Once participating location scans the consolidated parcel, all Chit Chats shipments within the parcel will be in a received state, so your recipients are aware that their shipments are on their way. 

Are there any dimensional restrictions for this service?

Yes, consolidated parcels must meet the following guidelines: 

  • Maximum girth: 297 cm (117”)

  • Maximum length: 112 cm (44”)

  • Maximum weight: 22.6 kg (50 lbs)