Can't get to a Chit Chats branch or drop spot? SmartDrop makes it easier than ever to use Chit Chats. Drop off your consolidated package at over 2500+ Purolator locations. This lets you access our low-cost postage and easily create labels all from your Chit Chats account. 


For a limited time your first SmartDrop label is on us*!
*Purchase your first SmartDrop label and receive a credit in your Chit Chats account within 7 business days for new Chit Chats clients.


How does it work?

This service uses Purolator as the first mile carrier for your shipments. In other words, you drop off your consolidated shipments at the closest Purolator location, and they will deliver them to a Chit Chats regional hub for processing. Afterwards, your shipments will head to their final destinations as normal. 


Regional Hubs:


If you don't live in one of the above regions, select the region closest to you. For example, if you are in Winnipeg, Manitoba, select the Ontario region as your Shipping Region found in your Account Shipping Settings. This will ensure you shipments are sent to the correct regional hub and postage rates are accurately calculated. 


How do I start?

Begin by creating shipments for your individual packages going to your customers. Reference how to add shipments manually or importing your orders. 


To create a SmartDrop label navigate to Mail-In Your Shipments tab on the left hand menu bar or Batches tab also located in the left hand menu. 


If you click on Mail-in Your Shipments you'll land on this page

and to create a new SmartDrop label click on New SmartDrop Mail-in. 


If you click on Batches you'll be sent to your batches page where all your batches will be listed. 


Select the batch that you want to send to Chit Chats (drop off at a Purolator location)

 

and then click on Mail-in with SmartDrop. 


If you have Chit Chas Insurance you'll need to make sure you create a batch for your shipments. If you do not create a batch then the insurance coverage will only kick in once Chit Chats receives and processes your shipments. If you create a batch for the SmartDrop then insurance will being as soon as you drop it off at Purolator. Even if you are only sending one package to use SmartDrop, you can put that shipment into a batch. 

Note: The individual Chit Chats shipments must be consolidated into a larger box or mailer envelope for transport with Purolator. Chit Chats will process the individual shipments once received at the regional hub. Learn more about consolidating here. 


After entering all of the applicable information for the consolidated box/envelope, print and attach the SmartDrop (Purolator) label onto the consolidated box/envelope. You will see that the to address on the label will be the address of the nearest Chit Chats regional hub. This cannot be changed and automatically generated. 


The final step is to simply drop it off at your nearest Purolator location! Tracking begins as soon as Purolator scans the SmartDrop label. You can easily track the consolidated parcel via the mail-in tab where you can manage all past and current packages. 

To remove a batch from a pending SmartDrop Mail-In, navigate to the batch page and click the ‘Remove from Purolator Mail-in’ button.


 

FAQ

Is my consolidated shipment covered by insurance once received by Purolator?

Yes, if you have purchased Chit Chats Insurance coverage beings as soon as Purolator receives your consolidated shipment. This applies only to the individual Chit Chats shipments that have Chit Chats Insurance. 


Do e-commerce platforms, such as Ebay, Shopify, Etsy, etc, recognize when I hand shipments to Purolator?

Once Purolator scans the consolidated parcel, all Chit Chats shipments within the parcel will be in a received state, so your recipients are aware that their shipments are on their way. 


Are there any dimensional restrictions for this service?

Yes, consolidated parcels must meet the following guidelines: 

  • Maximum girth: 117” (297 cm)

  • Maximum length: 44” (112 cm)

  • Maximum weight: 50 lbs