Due to higher than normal volumes and additional COVID-19 safety precautions at this time, please expect delays for your pickup. For some metro areas, Canpar has advised of delays of up to 2 business days after scheduling a pickups.
After creating and purchasing postage for your individual shipments, your next step is to get them to your nearest Chit Chats location. You can get your shipments to Chit Chats by:
- Dropping them off at a branch or drop spot
- Mailing in your shipments
- Scheduling a courier pickup with Canpar
How to get an estimate for a pickup
To get an estimate for a courier pickup click on "Schedule a Pickup" (left sidebar), then "Schedule Courier Pickup". Here you will be asked to confirm a few details about the pickup. Enter in all the corresponding details for the:
- Pickup address
- Pickup date
- Consolidated package details
- Then click 'Save and Refresh Rates'
The rates will be provided based on the consolidated package details alongside the estimated delivery date to Chit Chats.
Scheduling a Pickup
To begin scheduling your pickup, login to your account and click on "Schedule a Pickup" (left sidebar), then "Schedule Courier Pickup". Here you will be asked to confirm a few details about the pickup. Please note that you will be responsible for adhering to Canpar's Terms of Service while your shipments are within their care.
This is the pickup point for the courier. By default, this will be the address saved in your Chit Chats account. If you would prefer to use another address for the pickup, you can update this information by clicking on ‘Edit Address’.
If you have any special instructions for the pickup driver, please include this information in the pickup address notes. Ex. “Outside on porch.”, “Please ring the back door.” If you would like to request that the driver call or buzz upon arrival, please be sure to include your buzzer number in the special instructions. If there is no room in the instructions, please include the buzzer number on the second address line. However, please note that while you may leave a phone number for the pickup driver, they are not obligated to make attempts to contact you.
Pickup drivers operate on a tight schedule and will follow your instructions at their discretion, so please keep them short and simple. If you are not able to be at your location when you receive your pickup, you may choose to leave your shipments somewhere accessible to the pickup driver at your own risk. Please leave the driver clear instructions on how to access the shipments that need to be picked up. Chit Chats will not be held liable for any shipments left unattended.
- Pick up at back deck under the stairs
- Left package behind the garage, beside the chairs
- Buzz code #12345 ask for Stephen Smith
Your consolidated packages will be delivered to a Chit Chats branch for processing. This address cannot be altered and will be determined by your Chit Chats region.
- AB - Calgary
- AC - Little Luxuries Soapworks (Burnside)
- BC - Richmond
- ON - Pickering
- QC - Montreal
This is where you can select the date you would like to schedule a pickup for. Available dates will be displayed in the drop-down menu. At this time, courier pickups are not available on weekends.
Important: Only one pickup may be scheduled per day however, you may include multiple consolidated packages in one scheduled pickup. Estimated pickup dates are not guaranteed and there may be times when there are delays due to unexpected circumstances beyond our control (i.e. compliance concerns, inclement weather, operational challenges, etc.). On average, delayed pickups will still occur within two business days of being scheduled.
Consolidated Package Details
In order to schedule your pickup, you will need to enter the size and weight of your consolidated package(s). If you would like to include additional packages in your pickup, click on ‘Add another piece’ to enter the details for these pieces as well.
It is best to consolidate your shipments in strong and secure packaging like a box to keep your packages protected. Please avoid using bags for consolidating your shipments.
The maximum weight of your consolidated shipments should be no more than 50 lbs. For safety reasons, we recommend that your shipment be light enough for you to lift comfortably.
Remember that it is your responsibility to accurately declare the weight and dimensions of your packages. Misrepresenting the details of your shipment may cause insufficient postage for your consolidated shipment and you may incur a postage adjustment. Canpar follows the practices and regulations set out in the Canadian Weight & Measures Act.
Confirming Your Pickup
Once you have finished entering the details for each package, you can save your progress and refresh rates for your pickup. Here you will also find a quick summary including:
- The scheduled date of the pickup
- The estimated delivery date of the pickup
- The total cost of the pickup*
Please take a moment to confirm these details before clicking "Pay and print labels" as this action will charge your account for the pickup. If you wish to complete your pickup request at another time, your progress will be saved until you are ready to continue.
After paying, you will be able to print pickup labels from Canpar and review all of the details for your pickup. You will also receive an email confirming your request. Make sure that you’ve labelled and prepared your consolidated packages ahead of your pickup.
*Rates are based on the greater of actual weight or dimensional weight.
Cancelling a Pickup
To cancel a scheduled pickup, click the ‘Cancel Scheduled Pickup’ button found on the pickup details page. Important! You will only be able to cancel a pickup up to 1 hour after you have scheduled it.
After cancelling a pickup, the fees will be immediately refunded to your account. You will also receive an email confirming the cancellation. The status of your pickups can be viewed from the main page at any time.
For more information on our Third Party Courier Pickup service, please see our frequently asked questions. If you have questions specific to your scheduled pickup (e.g. tracking, delayed pickups, etc.) please contact Canpar directly using your pickup reference number.