Integrate one or more ShipStation accounts with your Chit Chats account and import your shipments into Chit Chats in 5 easy steps.
Note: Importing your orders does not select or buy postage for you. If a particular shipping method is indicated in your account, this information will not be carried in to Chit Chats. After importing, you must select, buy, and print your postage.
How to connect your account and import shipments
Step 1: Go to Settings (bottom-left) > Click on Sales Channels > Click on Connect ShipStation
Step 2: Follow the link in the popup to determine your API Key and API Secret. You may have to log into your ShipStation account if you haven't already. Copy the key and secret from your ShipStation API Settings page, and enter them into the popup modal:
You will have the option of giving your store a name. Click on Save.
Step 3: Click the black Import Shipments button (top-left) > Select Import orders from ShipStation account
Step 4: You will see your ShipStation orders ready for importing. These will be your orders "awaiting shipment". You can apply shipping presets or edit shipment details before importing > Click Import Orders. Please note that fulfilled or partially-fulfilled orders will not be imported.*
Note: After importing shipments, it is important to verify the accuracy of all information before buying your postage. It is the shipper’s responsibility to provide accurate information as any inaccurate information can result in:
- Postage adjustments due to insufficient postage
- Possible shipping delays
- Undeliverable shipments (returns)
- Additional administrative fees
Note: The declared values of your shipments will not be converted to USD upon import. Phone numbers are not supported by this integration.
Step 5: Go to the newly created batch or Pending tab to view your imported shipments. From here, you can select, buy, and print your postage.
Congratulations! You have just integrated your ShipStation account with Chit Chats and imported your first round of shipments.
ShipStation does not currently support Chit Chats tracking. This means that our tracking updates are will not be recognized. You will need to mark orders as shipped from within your ShipStation account when using Chit Chats tracking.
Another option is to change your shipment fulfillment settings to send Carrier tracking. (Settings > Sales Channels > Shipment Fulfillment > Carrier Tracking). This sends carrier tracking updates (when available) and marks your orders as shipped in all of your connected stores in ShipStation.
If you would like to see this change, we recommend submitting a request for Chit Chats integration on ShipStation's website.
*You may experience issues importing shipments older than 60 days.