The Chit Chats platform operates on credits that you add to your account with a payment method. Credits are used to pay for the goods and services that we offer such as postage for shipments, pickup and return fees. Your payment method will only be charged when you add credits manually or set up auto reload.

For example, when you buy a shipping label through Chit Chats, credits will be deducted from your account for the postage, insurance and delivery fees if applicable. We display all pricing and credits in Canadian dollars.

Managing your Credits

In your account, you will see a summary of available credit and unpaid fees. 

Available credit is the total amount of credits that you have added to your account and that are available to pay for services. Available credit can be used for postage, pickup fees, paying for supplies, etc.

Your Unpaid fees are the total of the outstanding postage, insurance and delivery fees you have yet to pay for. This amount will be deducted from your available credit when you pay for your shipments. If your unpaid fees are greater than your available credits, you will need to add credits to your account to be able to pay for your shipments.

Or, if you no longer plan to send a particular shipment you can remove the unpaid fees from your account by deleting the shipment.