Chit Chats charges return fees to bring back and process returned shipments. Return fees apply to all returns managed by Chit Chats including shipments that use our U.S. return address and all Canadian shipments. Chit Chats International Standard shipments are not charged a return fee.

Alternatively, for U.S. and international shipments you can manage your own returns or dispose of your returns at no charge.

Chit Chats Returns Fees

RegionU.S. & International ReturnsCanadian Returns
Atlantic$7 per shipmentOriginal cost of postage*
Alberta, BC and Ontario$5 per shipment
Quebec$6 per shipment

Return fees are charged directly to your account once we receive your return at one of our facilities and begin processing. You can always find the details of any return fees in your transactions.

Other Service Fees

Other fees may apply for additional services such as mailing returned shipments to your location. Shipments that are returned due to insufficient postage will also be charged postage due upon their return. UPS Mail Innovations shipments do not include return postage and will incur a postage fee in addition to the return fee.

At this time, we do not offer a relabelling service for undeliverable shipments that are returned to us. We will process and charge the applicable fees for returned shipments once we've received them at one of our facilities. 

*Based on the weight, dimensions and destination of the shipment plus applicable taxes.