Chit Chats charges return fees to handle and bring back return shipments. Return fees apply to all returns managed by Chit Chats including shipments that use our U.S. return address and all Canadian shipments.
Alternatively, for U.S. and international shipments you can manage your own returns or use our disposal address at no charge. There is no return service available for Chit Chats International Tracked postage at this time. Return service for Asendia shipments will be discontinued as of Dec 31, 2021.
Chit Chats Returns Fees
|U.S. & International letters and cards||$2.50 per shipment|
|U.S. & International parcels and Canadian customer returns||$5 per shipment|
|All other Canadian returns||Original cost of postage*|
Return fees are charged directly to your account once we receive your return at one of our facilities and begin processing. You can always find the details of any return fees in your transactions including tracking numbers and shipment IDs for returns mailed back to you.
Other Associated Fees
Other fees may apply such as shipping fees for mailing returned shipments back to your location ("Mail back to me"). Shipments that are returned due to insufficient postage will also be charged postage due upon their return. UPS Mail Innovations shipments and Asendia shipments to select destinations (e.g. Australia) do not include return postage and will incur a postage fee in addition to the return fee.
We will charge the applicable fees for your return shipments once we've processed them at one of our facilities.
*Based on the weight, dimensions and destination of the shipment plus applicable taxes as our partner carrier, Canada Post, charges the sender for the return of undeliverable shipments. This will appear in your transactions as a return postage due fee.