You can set up your Chit Chats account to import your orders from Adobe Commerce (formerly Magento) in just 6 easy steps saving you time and effort when creating your shipments. Our Adobe Commerce integration supports connecting multiple Adobe Commerce shops. Find all of our store integration options here.
To add an Adobe Commerce store, log into your Chit Chats account and navigate to your Settings (bottom left). Click on Sales Channels > Connect Adobe Commerce Store. Or click on Import (top left) > Connect a Store > Connect Adobe Commerce Store.
*You can disconnect your store in the same manner. Settings > Sales Channels > Remove
Instructions will pop up to help guide you through the process.
1. Begin by logging into your Adobe Commerce account to start the integration. Navigate to the left bar menu and select ‘System’ then ‘Integrations’.
2. Click ‘Add New Integration’ button located at the top right of your screen.
3. Name your integration and input your password.
4. Select ‘API’ under Basic Settings and ‘All’ from the Resource Access drop down. Click the ‘Save’ button.
5. You will be redirected to your list of active integrations. Find the name of your integration and click ‘Activate’. Next, click the ‘Allow’ button on the top right of your screen.
6. You’ll be given an Access Token. Input it and your store URL into the field provided on the Chit Chats platform. Click ‘Save’ to finish.
Please note that if you mistakenly input 'Access Token'Secret' over 'Access Token' your integration will not be compatible. If you are experiencing trouble with your integration, please re-try with the correct Access Token to troubleshoot. 
Congratulations! You have just integrated your Adobe Commerce store with Chit Chats. You’re now ready to import orders from your store with the click of a button. Or repeat these steps to connect another Adobe Commerce store. Simply input the unique store URL during the integration process.
Integrating your store will not display live Chit Chats shipping rates to your customers but many Chit Chats clients find it helpful to create standard shipping rates for their items based on our pricing. If you experience difficulty with connecting your account, please contact us with your client ID.
Importing Orders
At this time, imports from Adobe Commerce are limited to 100 orders at once. Adobe Commerce clients should take advantage of either the bulk editor tool or shipping presets feature to update their shipment information as the size and weights of shipments will not be imported. This is the same for IOSS or other custom tax reference numbers. Reference this support article for the correct formatting of IOSS or VAT custom numbers. Importing orders uses the order item's selling price as the customs amount. If you choose to provide the recipient phone numbers, they will be automatically imported.
Fulfilling Adobe Commerce Orders with Chit Chats
Once you have paid for postage, you will be provided with the partner carrier’s tracking number. However, you can choose when to fulfill your Adobe Commerce orders and mark them as shipped by sending carrier tracking to your store. Learn more on how to change your store fulfilment settings.
