If you noticed a postage refund request on your shipment that you didn’t request, we may have refunded the postage on your behalf.

Postage refunds are automatically initiated for older shipments on the Chit Chats platform to prevent stale postage. There are two reasons for doing this:

  1. Carriers recycle their old tracking numbers frequently which can prevent Chit Chats from receiving active shipments using the same tracking number
  2. This prevents you from missing out on receiving a credit for your unused postage

If you have created postage for a shipment but do not plan on sending it, we recommend that you request a postage refund. However, if we have not received your shipment and no postage refund was requested, an automatic refund will be initiated 29 days after shipment creation. We make no guarantee that the postage refund will be accepted by the carrier.

If your postage has been automatically refunded, you do not need to take any further action. Postage refunds take time to be approved by the carrier or postage provider. Once the refund request has been approved, you will see the postage cost return to your account as credits.

If you still wish to send the shipment, you will need to create new postage. You can do this quickly by duplicating the refunded shipment.

If you received the following error message when purchasing postage, you will be required to request a refund on your postage and repurchase the shipment.

Recycled Tracking Code Received
Suspected recycled USPS tracking number detected. Please repurchase this shipment.

 If the refund has been rejected automatically, please contact our support team for assistance.

Please note that USPS First Class Mail postage (for letters, cards and flat envelopes) is ineligible for a postage refund. Be sure that you have entered all shipment details accurately before selecting this option.