Find out how to request a refund of your account credits here. If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds.
If you have a shipment that no longer needs sending or if you’ve made an error on a postage label that you've purchased, you can request a refund for your postage. Requesting a postage refund voids the postage label and restores the postage and insurance fees (if applicable) to your account as credits.
Important! When you refund postage you are confirming that any previously printed postage was never used. Postage refunds cannot be requested for shipments that are in transit or shipments returned as undeliverable. Additionally, some non-tracked postage types such as USPS First Class Mail are ineligible for refunds.
If you made an error on your shipment but you have yet to purchase the label, you can edit or void your shipment instead. If you are attempting to refund postage for a lost shipment, please either file an insurance claim if eligible or contact us to begin an investigation.
Postage refund requests are processed by our postage provider before they are sent to the carrier for review. Each carrier has their own timelines for reviewing and processing refund requests, as listed below.
USPS & Chit Chats U.S. Tracked
It may take up to 20 business days for the carrier to refund your postage as they verify the postage has not been used.
USPS First Class Mail postage (for letters, cards and flat envelopes) is ineligible for a postage refund. As this service does not include carrier tracking, the carrier is unable to verify that the postage was never used. Please make sure that you have entered all shipment details accurately before selecting this option.
Chit Chats Canada Tracked
As long as your shipment hasn't been received at a Chit Chats branch, your refund will be processed immediately. Postage refunds must be initiated within 7 days of creating the postage. Please contact us for assistance if you experience difficulties with your postage refund.
Asendia & UPS MI*
As long as your shipment has yet to be received at a Chit Chats branch, your postage refund will be processed immediately. If you experience issues with this, please contact us.
Requesting a postage refund
- Navigate to your Pending tab and select the shipments you wish to refund.
- In the action bar at the bottom of the page, click on ‘Other’ > ‘Request Refund’
3. You will be prompted to confirm the refund request. Click ‘Request Refund’
After requesting your refund, the insurance fees for the shipment should immediately return to your account as credits. Postage refunds however, will first need to be approved by the respective carrier. The refunded shipment can now be found under the Voided tab of your account.
If you experience any issues with requesting your refund, please contact us.
Checking your postage refund status
You can monitor the status of your refund by reviewing the 'Tracking History' for the shipment or checking the shipment from your Voided tab. There are three statuses:
- Refund requested
- Refund approved
- Refund denied
Chit Chats will send you an email once the carrier has approved or denied your refund request. This will also appear as a notification in your Chit Chats account.
If approved, your postage fee will be refunded to your account as credits at this time. If you are also interested in a refund of credits, see here.
*Service availability may vary.