We outline all of the regular services that Chit Chats provides in our Terms of Service. Additional tasks outside of our scope of service can take away from the time spent processing your packages. This extra time spent is costly and can cause delays to your shipments and others’ and this jeopardizes our business and yours.
In an effort to keep costs low for all clients and shipments moving as efficiently as possible, we charge an administrative fee for special services outside of regular shipment processing. You can find any administrative fees applied to your account in your transactions. All administrative fees are subject to applicable taxes.
Administrative Fees for Special Services
The below services fall outside our scope of service. This means that the availability of these special services is dependent on the present processing capacities of our locations.
Certain shipments require a sales invoice to be attached to the outer packaging. We will ask you to provide one if you have forgotten to attach one for your shipment.
If you are unable to resolve the issue yourself by visiting one of our branches, we may offer to print and attach the invoice on your behalf. Each invoice printing request will incur a $5 administrative fee.
Printing & Labelling
If your shipment is missing a label, has the wrong label applied or the label is illegible and you cannot arrange to resolve the issue yourself by visiting one of our branches, we may offer to print and label the shipments on your behalf. The administrative fee for this service is $5 per label up to a maximum of 5 shipments physically labeled.
If you have dropped off shipments that have not been manifested in your account we will contact you and hold your shipments aside until the required information has been uploaded. A $5 administrative fee will be applied to your account.
If you need to request a shipment be stopped for any reason after sending it to us, please get in touch with us as soon as possible. Unfortunately, we cannot guarantee that a shipment can be intercepted. If it is possible to intercept a shipment there is an administrative fee of $10. Please note that our partner carriers may have additional fees for shipment interceptions which can be found on their websites.
Administrative Fees for Non Compliance
For resolutions on serious processing or compliance issues there may be an additional $50 administration fee.
We understand that mistakes happen. If you need help with assessing and adapting your workflow, please contact us.