Need to get a shipment back after dropping it off? We understand that errors and cancelled orders can happen from time to time. While we can’t guarantee that your shipment can be intercepted and pulled from the mail stream, here’s what you can do:
Reach Out to Our Support Team
Processing our clients’ shipments quickly and efficiently is our priority. If we are still processing your shipment at one of our branches or hubs, we will try our best to retrieve it for you.
Please contact your branch as soon as you are able with the following details:
- Shipment ID
- The time of drop off
- A description of the packaging
Reach Out to Our Delivery Partner
If we have already transferred your shipment to a delivery partner, your best bet would be to reach out to them directly to request an interception as soon as possible. You can find the delivery partner on the tracking page for your shipment.
If successful, the carrier may be able to update the delivery address on your behalf or initiate a return to sender. Fees for return processing may apply.
USPS has an online form for their Package Intercept service. Our support team is here If you need help with completing the form, but USPS requires you to have your own USPS account. Additional contact details for USPS:
Canada Post also provides an online contact form for their package redirection service or you can contact them directly:
- Canada Post tracking page
- Phone: 1-866-607-6301, for inquiries related to mail forwarding and undeliverable mail: 1-800-267-1177
- Canada Post service alerts
Find details for our other delivery partners on our contact page or send a message to our Support team for help.
With only a small window of opportunity to retrieve your package, we make no guarantees that we or our delivery partners will be able to successfully intercept your shipment.