Your shipment will have various updates before it's delivered. To track your shipment's journey, follow along on the Chit Chats tracking page and learn what each tracking status means below. 

Please note that tracking updates from our partners will be displayed in English only and may not reflect your time zone.

Shipment Created

This refers to when the postage has been purchased for the shipment, but the package is still with the sender or seller. Your shipment has not yet been shipped. 

Received by Chit Chats

The seller or sender has dropped off the shipment to Chit Chats for processing. During this time shipments may continue to transit to other Chit Chats facilities for further processing.

In Transit/Transferred to Carrier

The shipment is in transit and Chit Chats has handed it over to the carrier. For some international shipments, our partners may transfer the shipment to a second carrier in the destination country. You may also see tracking updates like "Received at carrier hub" or "Accepted at carrier facility". 


The shipment has been confirmed delivered by a partner tracking update. Only fully tracked shipments will receive a delivery confirmation.


The shipment has encountered a potential issue or delay during its transit, however it may still be delivered. For example, the recipient was not available to receive the shipment or the shipment is being forwarded to the recipient's new delivery address or from an incorrect postal code. You can learn more about the reasons why your shipments may have moved to 'Exception' in this helpful support article. At this time we recommend that you continue to check the tracking events for more information as this is where the most recent status updates will be displayed. There are times that your shipment may be returned to the sender while in this state.