Delivery times are always estimated and never guaranteed. With safety measures still in place for COVID-19, shipment processing times will feel a impact. We appreciate your patience as we do our best to process your shipments as quickly and safely as possible.

Your shipment may go through many states before it's delivered. To stay updated on its journey, follow the Chit Chats tracking on our tracking portal and learn more about what each tracking status means below. Please note that tracking updates from our partner carriers will be displayed in English only and may not reflect your time zone.

Shipment Created

Postage has been created for the shipment, however it is still with the sender or seller and has not yet been shipped. 

Received by Chit Chats

The seller or sender has handed off the shipment to Chit Chats for processing. Shipments may transit to other Chit Chats facilities for further processing during this time.

In Transit/Transferred to Carrier

The shipment is in transit and Chit Chats has handed it over to the carrier. For some international shipments, our partner carriers may transfer the shipment to a secondary carrier in the destination country. You may also see tracking updates like "Received at carrier hub" or "Accepted at carrier facility" during this time. 

Delivered

The shipment has been confirmed as being delivered by a carrier tracking update. Only fully tracked shipments will receive a delivery confirmation.

Delayed Shipment

The shipment is still in transit but is currently delayed. You may expect for your package to arrive beyond the original delivery estimate. To find more information about the nature of the delay, a description will be provided in the tracking history. Please continue to monitor the tracking page for further updates on the status of your shipment.

Exception

The shipment has encountered a potential issue or delay during its transit, however it may still go on to be delivered. For example, the recipient was not available to receive the shipment or the shipment is being forwarded to the recipient's new delivery address or from an incorrect postal code. You can learn more about the potential reasons why your shipments may have moved to 'Exception' in this helpful support article. At this time we recommend that you continue to check the tracking events for more information on the status of your shipment. While in this state, your shipment may be returned to the sender.