Sometimes a shipment’s delivery is impacted by something unexpected during transit. When this happens the shipment will have a delivery exception status. Delivery exceptions are typically issued to notify of a delay or issue with the actual delivery. You will need to check the tracking events for more detailed information on the nature of the exception.

The most common types of delivery exceptions include:

  • Delivery attempted (e.g. No access to delivery location, notice card left indicating where and when to pick up item)
  • Awaiting delivery scan
  • Insufficient address or addressee unknown
  • Weather delays
  • Carrier processing delays
  • Postal disruptions

In some cases these shipments will go on to be delivered as expected however, some shipments in the exception state will be returned to sender.

When there has been a delivery exception for a shipment, you will notice this tracking update:

You can find all shipments with delivery exceptions under the Exception tab (left sidebar). In most cases, shipments will remain in the exception state even after delivery has been confirmed by a tracking update. Please check your tracking for the latest updates. 

Shipments under the Exception tab cannot be moved to Delivered or Archived.