Depending on the service used there may be default carrier insurance. This is insurance covered by the carrier and included in the cost of the postage if applicable. Not all services include default insurance which is why we have partnered with Cabrella to provide Chit Chats Insurance. You can add this extra protection to your shipments to protect against loss or damage.

The program is co-administered by Meslee Insurance Services and backed by Navigators Insurance Company (HUB International and Hartford Fire Insurance Company in Canada).

Coverage 

Carrier insurance is coverage provided by the carrier for select services or postage types. This type of insurance is included in the price of postage and often covers a fixed value. Additional insurance coverage for high-value shipments may be available through the carrier for an added cost. 

  • For domestic shipments, the default coverage from Canada Post is up to $100 CAD against loss or damage. 
  • For US shipments, USPS offers up to $100 USD against loss or damage.
  • USPS Priority Mail International provides up to $200 USD against loss or damage.
  • For consolidated courier pickups, Canpar offers up to $100 CAD against loss or damage.

However, please keep in mind that carrier insurance does not include coverage while the shipment is within Chit Chats’ service. You will need to confirm the specific terms and conditions of the insurance coverage with the carrier.

Availability

Carrier insurance is included for the following postage types found on the Chit Chats platform.

Carrier insurance is also available for your consolidated shipments sent to Chit Chats with a third party courier pickup. 

Filing a Claim

All claims need to be filed directly with the carrier, except in the case of Chit Chats Canada Tracked shipments and Canpar courier pickups which must be filed through Chit Chats. Please note that in order for your claim to be reviewed, you will be required to provide recipient contact details like email addresses or phone numbers.

Filing a carrier insurance claim can often take longer than filing a claim for Chit Chats Insurance. Reimbursement is processed through the carrier and generally has a longer timeline than with Chit Chats Insurance. We are unable to check the status of USPS carrier insurance claims on your behalf.
*Service availability may vary.