Help & Support

As of August 29, 2025: DDU (Duties Unpaid) shipping is no longer available for U.S.-bound packages. All shipments to the U.S. must use DDP (Delivered Duties...

Canada-United States-Mexico Agreement (CUSMA) CUSMA, also known as the Canada-United States-Mexico Agreement, is a free trade agreement that replaced NAFTA...

Key terms and their definitions Tariffs = Duties paid on items when shipping to the U.S.  DDU = Delivery Duties Unpaid: The customer/recipient pays for d...

Once your products have been submitted for CUSMA approval, you will need confirmation of approval BEFORE preferential duty-free treatment will be seen at ti...

Some everyday items may be considered hazardous materials (HAZMAT) when shipped, even if they appear harmless. Because these items can pose risks during tra...