The delivery estimate for your shipment is calculated from the time Chit Chats receives and scans your shipment to when it is delivered to your customer’s address. It’s important to know:
- Delivery times are always estimated and never guaranteed
- Estimates are displayed in business days unless otherwise specified
Exceptions:
- U.S. delivery estimates vary for destinations outside of the contiguous United States (i.e. Alaska, Hawaii, U.S. territories and APO/FPO destinations)
- U.S. territories (i.e Alaska, Hawaii) delivery can take longer depending on the transportation available as shipments may travel by sea.
- APO/FPO military addresses have longer delivery transit times.
- Canadian remote addresses may have longer estimated delivery times due to limited transportation links.
- International delivery estimates vary by country and customs clearance can impact transit times.
Canada
| Service | Local (city) | Regional (province) | National | Remote | Fully Tracked |
|---|---|---|---|---|---|
Chit Chats Select | 1-2 | 2-4 | 5-6 | 8 | ✔ |
Chit Chats Canada Tracked | 2-3 | 4-6 | 6-8 | 10 | ✔ |
Chit Chats Slim | 3-9 | **Partially Tracked | |||
**Chit Chats Slim shipments are only partially tracked and do not provide delivery confirmation. They are only tracked up until the shipment is given to the partner carrier, and their status will change to ‘Delivery Assumed’ 7 days after the original ship date.
United States & International
U.S. territories and AFO/FPO military addresses have longer delivery times that can sometimes take up to 20 business days. Packages destined for the US are handed over to our partner carriers from Monday to Friday, excluding holidays.
| Destination | Service | Average Delivery Time | Fully Tracked | |
|---|---|---|---|---|
| U.S. |  | Chit Chats U.S. Edge | 3-6 | ✔ |
 | Chit Chats U.S. Slim | 3-10 | **Partially Tracked | |
 | USPS First Class Mail | 2-6 | **Partially Tracked | |
| USPS Priority Mail | 2-4 | ✔ | ||
| USPS Priority Mail Express* | 3 | ✔ | ||
| USPS Media Mail* | 2-9 (contiguous United States) | ✔ | ||
 | Tracked Packet USA | 4-7 | ✔ | |
 | Expedited Parcel USA | 4-7 | ✔ | |
 | Chit Chats International Tracked (U.S. only) | 6-12 | ✔ | |
| International |  | Chit Chats International Tracked | 5-22 | ✔ |
Is your shipment beyond the delivery estimate? Read about your next steps.
**Partially tracked shipments mean that there will be no tracking event to confirm delivery. However, your shipment will still receive Chit Chats tracking updates up until it is released to our delivery partner. Their status will change to ‘Delivery Assumed’ after 7 days from the original ship date for Chit Chats Slim and Chit Chats U.S. Slim, and 30 days from the original ship date for USPS First Class Mail.
Tracking Updates
Shipment tracking will always have the latest updates on your package starting from when Chit Chats processes your shipment. Within one business day after you drop off at one of our branches you’ll receive a tracking update letting you know that we’ve processed your shipment at our hub. Shipments received at one of our drop spots (before the cut-off time) are processed by Chit Chats within two business days. The day you drop off your package is considered Day 0, and the estimated delivery time starts on the next business day (Day 1).
Manage your customers’ expectations with our handy guide on tracking shipments.
In the event of a processing delay, we will do our best to keep you notified. However, some unexpected circumstances may be beyond our control (i.e. compliance concerns such as prohibited or hazardous items, customs delays, inclement weather, value discrepancies, operational challenges, etc.). Our team will always prioritize processing your shipments as quickly as possible to get them into the hands of our delivery partners.
Typically, you can expect to see an acceptance or “induction” scan on your tracking within one to three business days after processing at our hub. Rest assured that your shipment is still in transit during this time.
For services that are not fully tracked, tracking updates will only be shown up until Chit Chats hands the package to the partner carrier.
Learn all about shipment statuses.
*Service availability may vary.