The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
Find estimated delivery times for the services offered on our platform. Estimates are displayed in business days unless otherwise specified and all estimated delivery times are not guaranteed and may include exceptions.*
Shipments received in one of our branches or drop spots (before the cut-off time) are processed by Chit Chats within one to two business days. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible (i.e. compliance concerns such as prohibited or hazardous items, customs delays, inclement weather, value discrepancies, operational challenges, etc.).
After processing, we deliver Asendia and UPS MI shipments to our partner carriers twice a week. All other shipments are handed off the following business day, Monday through Friday. The only exception is USPS as this is the only carrier that accepts packages on Saturdays.
Estimated delivery times for the following services are not guaranteed:
| Destination | Service | Average Delivery Time | Average Delivery Times + COVID-19 Delays |
|---|---|---|---|
| Canada | Chit Chats Canada Tracked Chit Chats Domestic Tracked | 2-8 | 2-14 |
| U.S. | USPS First Class Mail USPS Priority Mail Chit Chats US Tracked | 2-4 | 3-5 |
| USPS Priority Mail Express | 3 | 3 | |
| UPS MI Parcel Select USPS Media Mail USPS Parcel Select | 2-9 (contiguous United States) | 2-14 | |
| International | USPS First Class International | 8-22 | 8-75 |
| USPS Priority Mail International | 7-12 | 7-75 | |
| USPS Priority Mail Express International | 6 | 6 | |
| Asendia International Priority Tracked | 5-22 | 5-75 |
* Domestic delivery estimates vary for destinations outside of the contiguous United States. The contiguous U.S. excludes Alaska, Hawaii, U.S. territories and APO/FPO destinations. Canadian delivery estimates may be greater for shipments to remote addresses.
**Service availability may vary.