Integrate one or more Shopify stores to your Chit Chats account and import your shipments into Chit Chats in 4 easy steps. Plus, Chit Chats automatically sends tracking back to your customer as soon as postage is purchased.
Note: Importing your orders does not select or buy postage for you. If a particular shipping method is indicated in your store, this information will not be carried in to Chit Chats. After importing, you must select, buy and print your postage.
Step 1: Go to Settings (bottom-left) > Click Sales Channels > Click 'Connect Shopify Store' > Enter your store URL.
Note: This should be your admin URL e.g. mystore.myshopify.com.
Step 2: Make sure you are logged into your Shopify store account. Install the Chit Chats app.
Step 3: Go back to your Chit Chats account and click the black Import button (top-left) > Select Import orders from Shopify Store.
This will display your un-shipped Shopify orders that are ready to be imported. You can import all orders or select the shipments that you wish to import. Please note that fulfilled or partially-fulfilled orders will not be imported.*
Note: After importing shipments, it is important to verify the accuracy of all information before buying your postage. It is the shipper’s responsibility to provide accurate information as any inaccurate information can result in:
- Postage adjustments due to insufficient postage
- Possible shipping delays
- Undeliverable shipments (returns)
- Additional administrative fees
Shipment weights and dimensions will be imported if available. Please make sure that the weight and dimensions to be imported reflect the total measurements of the shipment (package dimensions, item weight + package weight). You may have to update these values by either using shipping presets or editing shipment details before you complete your import to update any missing information.
Step 4: After your import has finished, you can go to your Pending tab to review your imported shipments. This is where you will be able to pay for your shipments and print postage.
Congratulations! You have just connected your Shopify store with Chit Chats and imported your first round of shipments.
You can choose when to fulfill your Shopify orders and mark them as shipped by sending Chit Chats tracking back to your store. Your customers will receive an email like the below. If you have multiple fulfillment locations saved in your Shopify settings, the Chit Chats platform will not be able to determine which to send notifications back to and an error will be produced. You may need to manually fulfill your shipments in this case. Learn more on how you can change your store fulfillment settings.
*You may experience issues importing shipments older than 60 days.