Please note that due to the impacts of COVID-19, we expect delays for the broker approval of POAs at this time.

The Canada Border Services Agency (CBSA) enforces that a customs broker must handle all goods returning to Canada. Simply put, before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) in your account that allows Chit Chats and our customs broker to clear returns on your behalf.

Filing the POA

The POA can be downloaded in: Chit Chats account > Settings > Returns

Once filled in, a clear and legible PDF copy of the document must be re-uploaded for approval. To avoid delays, ensure that you have accurately completed the document before submitting your application.

Your POA must include the following:

  • Your federal business number (will start with a 1, 7 or an 8). This is a requirement when creating any Chit Chats returns accounts. Please note that your federal business number is different from your business licence number. 
    • Obtaining a federal business number is as simple as going online or making a phone call to the Canada Revenue Agency (CRA) at 1-800-959-5525. You may be asked to answer a few questions and to have your SIN number or other identification ready.
    • If you need further assistance with obtaining a federal business number, please contact the CRA for more information.

  • The legal name and address of your business as registered in the Canada Revenue Agency database

  • The signature of an officer of the company or the business owner(s).  All registered owners of the business must sign if there multiple owners.

Common POA Errors

If your POA is incomplete, inaccurate or illegible it will be denied. At this point you will be required to resubmit your application for a Chit Chats Returns account until it has been filled out correctly. To help avoid this scenario, here are some of the most common POA mistakes.

  • Your name (or business name) does not exactly match what was registered with the CRA
    • e.g. The business name on the POA is Tom and Jerry's Books but the CRA recognizes the business as Tom and Jerry's Books Inc
  • A federal business number was not included
  • Your provincial business number was used instead of your federal business number
    • Federal business numbers differ from provincial business numbers. This nine-digit number should begin with a 1, 7 or 8.
  • The wrong document format is being used
    • POAs should be uploaded as one clear PDF (Portable Document Format). There are tools you can use for merging PDF files.
  • Not all business owners have signed the POA

If you need help with filing or uploading the POA, please contact us or visit one of our branches for assistance.