The Canada Border Services Agency (CBSA) enforces that a customs broker must handle all goods returning to Canada. Simply put, before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) in your account that allows Chit Chats and our customs broker to clear returns on your behalf.

Filing the POA

The POA can be downloaded in: Chit Chats account > Settings > Returns

Once filled in, a clear and legible PDF copy of the document must be re-uploaded for approval. To avoid delays, ensure that you have accurately completed the document before submitting your application.

Your POA must include the following:

  • Your federal business number (will start with a 1, 7 or an 8). This is a requirement when creating any Chit Chats returns accounts. If you need assistance with obtaining a federal business number, please contact the Canada Revenue Agency for more information. Please note that your federal business number is different from your business licence number.

  • The legal name and address of your business as registered in the Canada Revenue Agency database

  • The signature of an officer of the company or the business owner

If you need help with filing or uploading the POA, please contact us or visit one of our branches for assistance.