Some accounts may have encountered an error when fulfilling orders from connected stores. To resolve the issue, please reconnect your store in your settings following the steps outlined below. If you continue to experience issues connecting your store or fulfilling orders, please contact us for assistance.

You can set up your Chit Chats account to import your orders from BigCommerce in just 6 easy steps, saving you time and effort when creating your shipments. Our BigCommerce integration supports connecting multiple BigCommerce stores. Find all of our store integration options here. 

To add a BigCommerce store, log into your Chit Chats account and navigate to your Settings (bottom left). Click on Sales Channels > Connect BigCommerce Store. Or click on Import (top left) > Connect a Store > Connect BigCommerce Store.

Instructions will pop up to help guide you through the process. 

1. Begin by logging into your BigCommerce account to start the integration.  Navigate to ‘Advanced Settings’ > ‘API accounts’ in the left side menu 


2. Select ‘create V2/V3 API Token’ from the ‘Create API Account’ drop down 

3. Give your integration a name such as “Chit Chats Integration”


4. Adjust the API access by scrolling down to ‘Orders’ and ‘Products’. Select ‘modify’ for both. Click ‘Save’

 

5. Copy the ‘Access Token’ generated by BigCommerce

 

6. Input the Access Token, your Store ID and your Store URL into the corresponding fields in your Chit Chats account. Your store ID will look something like this “1aa11a11a”. Click save to complete the integration.

 

Congratulations! You have just integrated your BigCommerce store with Chit Chats. You’re now ready to import orders from your store with the click of a button. Or, repeat these steps to connect another BigCommerce store. Simply input the unique store URL during the integration process.

Integrating your store will not display live Chit Chats shipping rates to your customers but many Chit Chats clients find it helpful to create standard shipping rates for their items based on our pricing. If you experience difficulty with connecting your account, please contact us with your client ID.

Importing Orders

BigCommerce clients should take advantage of either the bulk editor tool or shipping presets feature to update their shipment information as the size and weights of shipments will not be imported. This is the same for IOSS or other custom tax reference numbers. Reference this support article for the correct formatting of IOSS or VAT customs numbers. Importing orders uses the order item's selling price as the customs amount. If you choose to provide the recipient phone numbers, they will be automatically imported. 

Import orders older than 3 months  

If your business makes use of pre-sales or sells items in advance, there might be instances where you need to import orders older than 30 days old. You have the flexibility to import orders beyond this timeframe and even choose the specific date from which to import orders. This feature facilitates smoother pre-sales management. To utilize this functionality, follow these steps:

  1. Navigate to Settings > Sales Channels > BigCommerce Store 
  2. Click Edit
  3. Enter the date that you would like to import from. (Leaving the field blank will only import orders from the last 30 days)
  4. Click Update
  5. Orders from the chosen ‘import from’ date will be imported accordingly.

Fulfilling BigCommerce Orders with Chit Chats 

Once you have paid for postage, you will be provided with the partner carrier’s tracking number. However, you can choose when to fulfill your BigCommerce orders and mark them as shipped by sending carrier tracking to your store. Learn more on how to change your store fulfilment settings.