Starting March 1, 2023, packages sent to countries that follow European Union (EU) customs rules will need more-detailed content descriptions for customs forms. Read our latest blog to learn what you need to do.
Our international postage options allow you to ship your goods to customers across the globe with tracking and delivery confirmation to a number of international destinations.
Where We Ship
In addition to our Canadian and U.S. shipping options, Chit Chats is proud to offer economical postage options for businesses to the following countries with our Chit Chats International and Asendia International Priority Tracked services.
For access to an even wider selection of international destinations, we recommend choosing one of our USPS International postage options. USPS International services over 180 destinations around the world. However, please beware of current country suspensions due to weather and other transportation challenges with updates on our Service Delays blog. Note: our USPS International postage is temporarily unavailable for destinations in the EU, Great Britain and Ireland.
| DDP* |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
✔ |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
| ✔ |
✔ |
* A delivered duties paid (DDP) postage option is available for shipments where duties have been prepaid and a customs tax reference number is supplied.
If you import your shipments via CSV, connected store or our API, please be sure to use the above table to select the appropriate postage_type for the destination.
- Chit Chats International Tracked: chit_chats_international_tracked
- Asendia International Priority Tracked: asendia_priority_tracked
Notes on International Shipping
Before sending your first international shipments, make sure to do your research. There can be nuances for these shipments as they pass through various customs checkpoints in different countries with different methods for handling.
Be aware that there are delivery limitations with Chit Chats International Tracked to PO Boxes addressed to Great Britain. Service to such an address is only available via the DDU option at this time.
Prohibited Items
You should know that there are items that Chit Chats is unable to ship and other items that specific countries do not allow the import of. Additionally, our partner carriers for international shipments have set their own standards for prohibited and restricted items based on their transport methods.
Address Formatting
Each country has their own set of rules for how you should format a delivery address. Buying postage in your Chit Chats account eliminates much of the guesswork but it’s best to double-check the address with your recipient and the formatting rules in the destination country.
International Customs
Shipments bound for international destinations may be subject to customs inspections, customs duties and taxes. For example, shipments to Australia which exceed $1000 AUD may require formal customs clearance which is subject to additional fees. Some destinations may also require you to provide additional customs information such as a CN22 form.
All Chit Chats International Tracked and Asendia shipments are considered as merchandise on customs declarations and are not suitable postage options for gifts. If you wish to send a gift to an international recipient, we recommend using one of our USPS International postage options.
Tracking & Delivery
You can track your shipment on our tracking portal using your shipment ID or carrier tracking number on the carrier's tracking page. Our international partner carriers APC and Asendia also provide a secondary tracking number which can be used to track your shipment on the tracking page for the postal operator in the destination country (see above table). Find more helpful resources for tracking your international shipments here.
If there is a complication with the delivery of your shipment, the carrier in the destination country may try to contact the recipient by phone number to confirm any details required for delivery or to notify of any outstanding duties or taxes.
Returns
Due to the complicated nature of transporting international return shipments, return service is only available for our USPS International postage options.