Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking information for the latest updates on the status of your package.
Whether you are a Chit Chats client or the recipient of a shipment, you can find up to date tracking information on the Chit Chats tracking portal using your shipment ID. Learn more about how to search our tracking portal.
Chit Chats Slim
Chit Chats Slim shipments are partially tracked, meaning that when your shipment is delivered there will be no tracking event to confirm delivery. However, your shipment will still receive Chit Chats tracking updates up until it is released to our delivery partner. Find Chit Chats tracking updates in your account or by visiting our tracking portal.
Chit Chats Select
All Chit Chats Select shipments include full Chit Chats tracking, from the moment we receive your shipment to when it is delivered to your recipient. Tracking updates including a delivery confirmation can be found in your Chit Chats account or by visiting our tracking portal.
Chit Chats Collect
Chit Chats tracking is included for all Chit Chats Collect shipments and will be updated once the shipment arrives in the destination province. You can find up to date tracking information in your Chit Chats account or on the Chit Chats tracking portal using your shipment ID. Once the shipment has been picked up at the designated branch by the recipient, the tracking page will update to ‘delivered’.
Chit Chats Canada Tracked
Tracking is included for all Chit Chats Canada Tracked shipments and will only be updated once the shipment arrives in the destination province. There is a gap between Chit Chats releasing it to the partner carrier and the partner carriers’ tracking update in the destination province.
You can also view tracking updates directly from Canada Post, our partner carrier for Canadian shipments. All you need is the carrier tracking number to search on Canada Post’s tracking page.
Service availability may vary. Timestamps for carrier tracking events may differ from timestamps for the events on Chit Chats tracking page as carrier tracking events may not be displayed in your time zone.
Where to find the carrier tracking number
On our tracking portal
- Search for your shipment on our tracking portal using your shipment ID.
- After your shipment has been released to Canada Post, our partner carrier, the tracking will be updated with the carrier tracking number. Canada Post will update the tracking once the shipment is received in the destination province.
In your Chit Chats account
- Log into your Chit Chats account and locate the shipment.
- The partner carrier and carrier tracking number will be displayed in the postage column once you have purchased postage for the shipment.
- Alternatively, click on the shipment. A link to the carrier tracking will be available in the right sidebar.