Signature confirmation is an optional service that you can add to your shipments when you need extra assurance on a delivery. 

Most shipments receive a delivery confirmation on their tracking once delivered. With signature confirmation, your customer must be present at the time of delivery to sign for their shipment. A digital copy of their signature may be recorded on the tracking page for your reference.

Explore options for when your customer is unavailable during a delivery.
How to Add Signature Confirmation to your Postage

When adding this optional service additional fees will apply. Signature confirmation is currently available for:

*Service availability may vary

Creating shipments manually

At the Postage step, look for the check box and click for “Yes, I want signature confirmation”. This will refresh your postage rates to show the options available with signature confirmation along with the new postage cost.

Importing shipments

Include the signature_requested column in your CSV file and input ”yes” for the shipment.


If you are importing shipments from a connected store, select the signature confirmation when saving a new shipping preset.