Interested in our pickup service? Eligibility for new pickup inquiries are determined by your shipment volumes, location and past shipping history. Currently our Ontario & BC region is expanding their pickup service and accepting new applications. Submit your inquiry by filling out the questions in your region's survey: 

One of our team members will contact you in 3 business days.

If you are located outside of our service area or in an area with no Chit Chats, we recommend scheduling a third party courier pickup or creating a mail-in.

If you are a new Chit Chats pickup client, there are a few things you should know before your first pickup. Here are some guidelines to help make sure that your pickup runs smoothly every time.

Prepare all shipments well before your pickup 

Our pickups operate on a tight schedule in order to process your shipments on time. Our drivers have a limited amount of time allocated for each scheduled pickup and will not wait for shipments to be prepared.

Before your pickup, your shipments must be ready and accurately entered in your Chit Chats account (i.e. shipment descriptions, weight, dimensions, etc.). Make sure that items are well-packaged for transit and that postage labels and invoices are properly attached to your shipment. 

Supplies requests can be made based on your region:

Batch your shipments

Ensure that your shipments are batched accurately and your shipment information is complete. Your batch label must be printed and ready to be handed to the driver upon their arrival. Please note that our drivers only perform the pre-acceptance of your batch. The physical acceptance of your shipments will be confirmed during processing.

If you would like to use USPS mailbags for your shipments, please make a request directly with your driver. We will arrange for mailbags to be dropped off with your next pickup.

Sort your shipments

Canada, International and U.S. bound shipments must be sorted separately. Please make sure they are grouped for your pickup driver and can be easily identified. You can make a request for extra USPS mailbags for sorting directly with your driver.

For Ontario clients, please use onpickups@chitchats.com for any inquiries regarding your pickup. For BC clients, please use bcpickups@chitchats.com. For all other regions, please contact support@chitchats.com.

Cancellations

If you have any changes to your regularly scheduled pickup please ensure that you notify your region's pickup team by email no later than 10:00 am on the day of your scheduled pickup. 

We plan our pickups in advance and need time to accommodate changes. Any pickups cancelled after 10:00 am on the day of your scheduled pickup will incur a $25 cancellation fee.

Find your pickup fees on your monthly statement in your transactions.

Right to Refuse

Please note that our drivers have the right to refuse a pickup if:

  • A batch label is not provided or incorrect 
  • The driver’s wait time is longer than 10 minutes