Chit Chats Collect shipments are currently only available for collection in our BC and Ontario regions. 

Chit Chats branches in British Columbia and Ontario have lockers on site for you to pick up your  Chit Chats Collect shipments. They provide an easy and convenient way for you to schedule picking up a package at a time that best suits you all with savings on your shipping fees. If you are a seller and interested in offering this service to your customers please visit our helpful support article to learn how to get started. 

How do Chit Chats Lockers Work?

Many sellers are taking advantage of our low cost shipping option for their Canadian shipments. If a store offers this delivery option, you will be able to pick up your shipment from a locker in a Chit Chats branch located in your area. This service provided an easy and contact free way to pick up your shipment for far less than other domestic postage types. To find out if your shipment is eligible for this service, please contact your seller.  

Scheduling a Locker Pick Up 

Once your shipment is ready to be collected, you will receive a notification by SMS or email with a link to schedule a date and time for pick up that best suits you. Please remember to review the branch’s hours of operation as Chit Chats lockers are only accessible during branch hours.

 

After booking your pickup window, you will receive a confirmation along with the address, hours of operation as well as the barcode and/or PIN needed to access the locker. 

 

 

Collecting a Shipment from a Chit Chats Locker 

You can collect your shipment from the locker two ways: either manually or by scanning the barcode included in your confirmation email. If you need any assistance retrieving your shipment from a locker, please do not hesitate to ask our branch staff for help.

Manual Entry

  1. Tap anywhere on the screen to begin
  2. Press the PICKUP button at the bottom of the Welcome Screen
  3. Scan or enter the pickup code (provided to the recipient by SMS or email)
  4. The locker containing the parcel will open, and the location of the locker door will be presented on the screen
  5. Remove the parcel from the locker and close the door when finished
  6. After removing the parcel, the pickup is complete. Tap on the OK button on the screen to return to the Welcome Screen

Contact Free (email notification only)

  1. Scan the barcode as provided via email
    1.  Note At this time, SMS notifications will only provide a pickup code to be manually entered.
  1. The locker containing the parcel will open, and the location of the locker door will be presented on the screen
  2. Remove the parcel from the locker and close the door when finished
  3. After removing the parcel, the pickup is complete. The notification on the screen will time out and revert to the welcome screen

Changing a Locker Reservation 

If you have made a reservation for a Chit Chats locker and need to reschedule, you can do so by following the ‘Reschedule it’ link available on your booking confirmation page. Rescheduling a pickup window will be unavailable within 24 hours of the current booking. Once the reservation has been rescheduled, you will receive a new booking confirmation with the updated time and date. Any additional rescheduling requests can be made through our client support team at 1-844-842-8777.

Returns with Chit Chats Collect

If you have not collected your shipment within 7 business days, or if the pickup date has not been extended, we will begin to process the shipment for return to the sender.

If you have successfully collected your shipment from a Chit Chats locker but wish to return it to the seller, you will need to contact the seller directly to make arrangements for the